Elizabeth (Lisa) Hillis, Cpcu Email & Phone Number

Greater Seattle Area

Greater Seattle Area

• Responsibilities include strategic planning, leadership, development and execution of complex multi-year countrywide initiatives. In order to be successful program must consider dependencies on other projects, impacts.
• Develop multi-year strategic roadmap.
• Apply program management skills translating strategic initiatives into executable project plans to successfully deliver complex, high priority projects across multiple releases on time and within budget.
• Provide leadership and oversight to business and IT project teams from initiation through execution.
• Management of direct reports as well as those with ‘dotted line’ reporting for the program.
• Collaborate, coordinate and partner with varied stakeholder groups to make sure varied business impacts are assessed and understood to ensure adoption of the best possible solutions.

Greater Seattle Area

• Collaborate with business partners, provide management and leadership to execute a highly visible conversion program. The program focuses on the conversion of existing legacy platforms to the new underwriting platform.
• Develop a project plan and apply project management skills from project inception through execution.
• Facilitate and lead Regional stakeholders to understand impacts of project, process changes and decisions necessary for project success.
• Prepare and present project status and issues to wide variety of interested parties from project team to leadership.
• Coordinate project with other in-flight projects and internal stakeholders.
• Deliver projects on time and within allocated budget.

• Provide business consulting services to area nonprofits via 501 Commons. Individual client names are kept confidential. Areas of focus have included: facilitation of strategic planning sessions, management consulting.
• 2008 – 2009 Consulting and facilitation of strategic planning sessions – Mission and Vision and clarify specific community to be served.
• 2010 – 2011 Facilitation and Consulting through Volunteer Impact Program by United Way of King County and 501 Commons
• 2011-2012 Volunteer Impact Program
• 2014 Afforded me an opportunity to work as a business consultant to help develop the lifecycle of a volunteer for a local nonprofit
• 2015 Volunteer Impact Program

Active involvement in projects from initiation through implementation while representing the Product Management Division on large scale, cross-functional business/IT projects. Successfully manage approximately two million dollars in expenses related to vendors. Provide leadership and oversight of product pricing and underwriting in a way that ensures.

Represent various sales channels as well as operational areas in the development of business requirements and selection of new client-based policy management system. New system expected to completely replace existing legacy / mainframe system.

Responsible for the performance and development of the direct sales channel which included call center management, incentive packages and collaboration with underwriting and marketing.

Served as field supervisor / representative for Community Agents who are independent business owners representing PEMCO throughout the state of WA. Efforts included recruiting, appointing and terminating of agency contracts.

Responsible for managing day to day operations of up to 48 direct sales staff who were independent insurance agents in a call center environment. Performance management, hiring practices, coaching and sales incentives all geared to support corporate goals of superior customer experience.

Master’S Degree, Administrative Sciences With Global Focus

Masters of Science in Insurance Management

Bs, Business Administration

Graduated Summa Cum Laude ~ December 2009 Previous Education: - University of WA - Edmonds Community College