Lisa Huang Email & Phone Number

• Provided tailored case management services for young people at risk of disconnecting with their family/ community, disengagement from education, training and employment, homelessness, or at risk of harm.
• Facilitated a client-led assessment and Care Plan to identify the client’s goals, including the entire family, where appropriate.
• Provided targeted interventions and family facilitated group meetings in achieving client goals.
• Demonstrated ability to build client agency, self-efficacy and facilitate change through client empowerment, while actively discouraging client dependence on supports.
• Demonstrated knowledge and ability to provide behaviour change interventions that build client self-awareness and active change in achieving their identified goals.
• Demonstrated ability in coordinating multiple services in providing access to holistic care for clients, particularly integrating internal agency supports across multiple teams.

• Supported clients in a range of areas including identifying strengths, formulating individual recovery plans, understanding and managing their own mental health, developing daily living skills and capacity for self-care.
• Developed, delivered, and reviewed group work programs that supported young people to build their skills, focus on their recovery and work towards transitioning back to their community.
• Worked within a multidisciplinary team in supporting recovery-oriented practice, supporting clinical interventions, actively participating in a team, case and handover meetings, enhancing collaboration between team.
• Contributed to the day-to-day operations of the residential service through undertaking a range of housekeeping duties.
• Engaged with clients to fully understand their need for assistance from local service providers with clinical mental health, physical health, education and employment, eligible entitlements and benefits, housing.

• Worked across various locations including Metro South Addictions and Mental Health Service, MSH COVID-19 response (payroll, Vaccination Hubs, COVID testing)
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Provided comprehensive and organised administrative support including telephone and email communication, data entry, documentation and record keeping, and contact lists maintenance
• Continuously analysed issues, contributing to innovating and creating effective processes – developed and maintained Excel spreadsheets for database management
• Generated data reports and performed record maintenance (auditing and reconciliation processes)
• Managed patient databases and information systems while ensuring data integrity and patient confidentiality

Brisbane, Queensland, Australia

• Help people with significant disadvantages build a stronger and more inclusive community
• Provide emergency food hampers and appropriate medical scripts vouchers – drop in service
• Conduct relief intake and assessments with clients, offering brief interventions
• Sorting, stacking and stocktaking foodstuffs
• Co-facilitating groups

• Conducted screening and shortlisting of candidates from Seek and Online Platform (VidCruiter)
• Conducted telephone screening of candidates

Queensland, Australia

• Demonstrated outstanding customer service with empathy, patience, and communication skills
• Worked effectively as a team member to provide fast service and reach given targets
• Quick learner, developed work related knowledge in a short span of time
• Problem-solved and trouble-shot any problems within the store.
• Demonstrated leadership, training, and oversaw new members of staff
• Coached crew and ensured employees adhered to restaurant operations and procedures

Bachelor Of Behavioural Science (Honours Psychology), Faculty Of Health - Psychology

Bachelor Of Behavioural Science (Psychology)/Bachelor Of Business, Psychology

Activities and Societies: BAMSA Executive, Social Sports (Soccer), QUT Women in Business, QUT Get Psyched, QUT ArtsyMajoring in Human.