Lisa Huang Email & Phone Number

• Provided tailored case management services for young people at risk of disconnecting with their family/ community, disengagement from education, training and employment, homelessness, or at risk of harm.• Facilitated a client-led assessment and Care Plan to identify the client’s goals, including the entire family, where appropriate.• Provided targeted interventions and family facilitated group meetings in achieving client goals.• Demonstrated ability to build client agency, self-efficacy and facilitate change through client empowerment, while actively discouraging client dependence on supports.• Demonstrated knowledge and ability to provide behaviour change interventions that build client self-awareness and active change in achieving their identified goals.• Demonstrated ability in coordinating multiple services in providing access to holistic care for clients, particularly integrating internal agency supports across multiple teams.

• Supported clients in a range of areas including identifying strengths, formulating individual recovery plans, understanding and managing their own mental health, developing daily living skills and capacity for self-care.• Developed, delivered, and reviewed group work programs that supported young people to build their skills, focus on their recovery and work towards transitioning back to their community.• Worked within a multidisciplinary team in supporting recovery-oriented practice, supporting clinical interventions, actively participating in a team, case and handover meetings, enhancing collaboration between team members.• Contributed to the day-to-day operations of the residential service through undertaking a range of housekeeping duties.•Engaged with clients to fully understand their need for assistance from local service providers with clinical mental health, physical health, education and employment, eligible entitlements and benefits, housing, transport, recreation and social connections.

• Worked across various locations including Metro South Addictions and Mental Health Service, MSH COVID-19 response (payroll, Vaccination Hubs, COVID testing)• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.• Provided comprehensive and organised administrative support including telephone and email communication, data entry, documentation and record keeping, and contact lists maintenance• Continuously analysed issues, contributing to innovating and creating effective processes – developed and maintained Excel spreadsheets for database management• Generated data reports and performed record maintenance (auditing and reconciliation processes)• Managed patient databases and information systems while ensuring data integrity and patient confidentiality• Demonstrated high level interpersonal written and oral communication skills within a multidisciplinary work environment• Ability to coordinate multiple tasks within agreed priorities, timeframes, and accountabilities

Brisbane, Queensland, Australia

• Help people with significant disadvantages build a stronger and more inclusive community• Provide emergency food hampers and appropriate medical scripts vouchers – drop in service • Conduct relief intake and assessments with clients, offering brief interventions• Sorting, stacking and stocktaking foodstuffs• Co-facilitating groups

• Conducted screening and shortlisting of candidates from Seek and Online Platform (VidCruiter)• Conducted telephone screening of candidates

Queensland, Australia

• Demonstrated outstanding customer service with empathy, patience, and communication skills• Worked effectively as a team member to provide fast service and reach given targets • Quick learner, developed work related knowledge in a short span of time• Problem-solved and trouble-shot any problems within the store. • Demonstrated leadership, training, and oversaw new members of staff• Coached crew and ensured employees adhered to restaurant operations and procedures• Monitored performance during shift and consistently met short and long-term targets.• Handled customer complaints with empathy and composure.

Bachelor Of Behavioural Science (Honours Psychology), Faculty Of Health - Psychology

Bachelor Of Behavioural Science (Psychology)/Bachelor Of Business, Psychology

Activities and Societies: BAMSA Executive, Social Sports (Soccer), QUT Women in Business, QUT Get Psyched, QUT ArtsyMajoring in Human.