Chief of Staff to the Global COO, responsible for defining and driving internal corporate business processes and activities to support planning, operations, and strategy implementation for the Office of the Global COO.

Chief of Staff to the North America (NA) COO, responsible for defining and driving internal corporate business processes and activities to support planning, operations, and strategy implementation for the Office of the NA COO.

Senior management consultant providing strategic execution and business transformation subject matter expertise and services to management teams across all industries.• Led initiative to define, design, and develop key performance indicators (KPI) and resultant tracking tools for a telecom product management team seeking insight into the health of their products within a complex enterprise system• Developed and ran rhythm of the business capability as Chief of Staff for the new… Show more Senior management consultant providing strategic execution and business transformation subject matter expertise and services to management teams across all industries.• Led initiative to define, design, and develop key performance indicators (KPI) and resultant tracking tools for a telecom product management team seeking insight into the health of their products within a complex enterprise system• Developed and ran rhythm of the business capability as Chief of Staff for the new leader of atechnology hardware team responsible for the post-purchase customer experience. Show less

Chief of Staff responsibility and key member of the Employee Experience Leadership team, creating planning and rhythm of the business cadence for a 100-person organization composed of Human Resources and Real Estate & Facilities in order to successfully position the team for delivering high expectations related to enterprise-wide people and culture change.• Implemented a business planning cadence, including priority setting, project planning, and portfolio management.• Developed… Show more Chief of Staff responsibility and key member of the Employee Experience Leadership team, creating planning and rhythm of the business cadence for a 100-person organization composed of Human Resources and Real Estate & Facilities in order to successfully position the team for delivering high expectations related to enterprise-wide people and culture change.• Implemented a business planning cadence, including priority setting, project planning, and portfolio management.• Developed division rhythm of the business, running monthly, quarterly, and yearly cycles, and managed all key dates and activities related to both internal team needs as well as cross-functional obligations.• Created refined labor and non-labor budget planning and management processes, leading to 20% budget savings in the first year. Oversight included advising cost center owners on balancing fiscal responsibility with delivering exceptional services and programs. Show less

Partnered directly with the CEO and executive leadership team to reshape the company’s short- and long-term business goals to transform into its desired future role as an industry disruptor.• Led the development of new mission, vision, and values statements for the CEO, reframing company’s corporate strategy and driving the development of actionable strategic plans.• Designed strategic roadmaps around data and analytics, transformation of the healthcare delivery system, and… Show more Partnered directly with the CEO and executive leadership team to reshape the company’s short- and long-term business goals to transform into its desired future role as an industry disruptor.• Led the development of new mission, vision, and values statements for the CEO, reframing company’s corporate strategy and driving the development of actionable strategic plans.• Designed strategic roadmaps around data and analytics, transformation of the healthcare delivery system, and customer experience to align with the new mission and vision statements.• Substantially streamlined the corporate goal setting process to focus on specific, targeted, results-driven metrics, and to increase visibility and transparency throughout all levels of the company. Show less

Chief of Staff responsibility, leading multiple internal transformation initiatives and providing day-to-day management of internal operations activities that directly impacted the consulting organization. • Created an HR department from scratch by implementing a scalable comprehensive suite of Human Resources processes that supported employee retention. Achieved 40% cost savings through the simplification of process and tools and the hiring of an HR Generalist to fill the role… Show more Chief of Staff responsibility, leading multiple internal transformation initiatives and providing day-to-day management of internal operations activities that directly impacted the consulting organization. • Created an HR department from scratch by implementing a scalable comprehensive suite of Human Resources processes that supported employee retention. Achieved 40% cost savings through the simplification of process and tools and the hiring of an HR Generalist to fill the role. • Created business infrastructure tools that tracked key company metrics, providing 360 degree visibility for the leadership team into the rhythm of the business, project status, and time entry and billing. • Built Delivery Excellence model to solidify the brand, creating hiring standards, minimum bar, and training programs for consultants to improve their skills and business acumen.• Originated single-point-of-contact resource management role: accountable for bench resources, managing up to 20 non-deployed resources at any point in time. Provided visibility into resource/skill set availability to stakeholders across the organization, ensuring that sold client projects had appropriate resourcing, and worked with Recruiting team to close resource gaps. Show less

In a duel-capacity role, led client delivery engagements as well as developed internal company processes and infrastructure.• Led team of five to create a centralized shared services model for content editing and management function for a client group responsible for supporting global sales efforts.• Managed the development and delivery of 25+ separate content creation workstreams for two client groups tasked with creating readiness content for a new cloud-based suite of… Show more In a duel-capacity role, led client delivery engagements as well as developed internal company processes and infrastructure.• Led team of five to create a centralized shared services model for content editing and management function for a client group responsible for supporting global sales efforts.• Managed the development and delivery of 25+ separate content creation workstreams for two client groups tasked with creating readiness content for a new cloud-based suite of services.• Proposed and led implementation process from paper-based files to new paperless entry and management system, reducing administration time by approximately 30%.• Developed and led company recruiting processes, enabling 25% YOY company growth and significantly improving the quality of new hires to the company. Show less

Applied proven methodologies in business transformation, strategy development, process management, analysis, project/program management, change management and readiness for a variety of clients.• Worked with clinical care managers in a three hospital organization to provide change management support (e.g., communication plan development and execution, training) during the implementation of an electronic medical record system. • Assessed and improved the client’s project… Show more Applied proven methodologies in business transformation, strategy development, process management, analysis, project/program management, change management and readiness for a variety of clients.• Worked with clinical care managers in a three hospital organization to provide change management support (e.g., communication plan development and execution, training) during the implementation of an electronic medical record system. • Assessed and improved the client’s project management capabilities for a hospital electronic medical record implementation that faced significant time and budget overruns.• Led the due diligence for a potential acquisition for a leading insurer, carrying out a market analysis, long- and short-listing of candidates, and detailed rationale for proceeding. Show less