Lisa Johnson Email & Phone Number

Dyersburg, TN, US

Dyersburg, TN, US

• Serving as the key point of contact & decision-making authority for the execution of client objectives
• Supporting achievement of Key Performance Indicators for projects by setting/managing all client timelines
• Interfacing with client representatives to ensure project deadlines are met
• Responsible for making strategic & corresponding tactical changes required to achieve revised timelines
• Communicating program goals & providing strategic communication and oversight for all project details
• Structuring & executing project-specific quality assurance analyses data management systems

United States

• Developing and managing the SOP for Bose display trouble tickets across Best Buy - Canada stores
• Presenting data for team and client visibility with report using Excel
• Troubleshooting Bose display and demo unit functionality issues
• Assisting retailer and client personnel via client-dedicated methods
• Owning the process for each call, voicemail, and email to resolution
• Documenting information reviewed and received from deliverables, calls and emails

• Installing or uninstalling network components, POS components, and digital signage
• Troubleshooting and fixing networks, POS systems, and digital signage
• Updating networks, POS systems and digital signage
• Working with store management to produce quality work correctly and on time
• Uploading of deliverables via online submission on time
• Completing work orders without direct supervision

• Ensuring product is stocked, labeled, and visibly appealing
• Setting or auditing displays and stocking them according to the store's planogram
• Installing interactive displays and digital signage in a retail setting
• Troubleshooting and fixing interactive displays and digital signage
• Updating displays and installing or updating demo content
• Working with store management to produce quality work correctly and on time

Greater Memphis Area

Performing all types of mystery shops across various industries including, but not limited to restaurants, retail, cell phones, fitness centers, funeral homes, and electronics.

Replacing internal electronic components to repair various brands & models.

Memphis, Tennessee

Greater Memphis Area

Resets, revisions, cut-ins, product markdowns, audits, POP & signage placement/removal.