A highly skilled individual within the Service Management & Delivery / Account Management Arena, Who is also Greenbelt Certified using Lean Six Sigma Methodology.I am at ease managing vendors, resellers and customers. As well as managing internal processes, I look for improvements and working to change the process with all stakeholders on board.My experience is listed below but not limited to:-- SixSigma Greenbelt Certified.- Management of Third-Party Suppliers.- End-to-End Process Management.- Escalation Management.- Disaster Recovery planning.- Account and Contract Management.- Management of SLAs, SOPs and KPIs.- Program Management.- Relationship Management.- Mediation skills and resolution to conflict.- Inventory management- Planning inventory - Customer Service- Operations management- Service Delivery Management- Government experience - SC Cleared- SAF qualified- FinanceSpecialties: SixSigma Greenbelt, Contract Management, Supply Chain, Process Management, Program Management, Vendor Management, Reseller Management, Operations Management.