Lisa Krieter Email & Phone Number

Grand Rapids, MI, US

Cincinnati, OH, US

Managing credit and collections for an SaaS fully remote org in the HCM space.

Cincinnati, OH, US

• Directed daily operations of more than 20 employees within cloud-based solutions for payroll, time and attendance, benefits, human resources, scheduling and talent development software. Managed staff and client.
• Recruited, mentored and developed service agents, fostering environment of encouragement and empowerment. Supported engagement and growth, leading to quarterly promotions for employees. Devised strategic initiative to.
• Created new workflow schedule to enhance performance, leverage available resources and maximize output. Expanded ability to support large customer volume while also improving customer experience despite reduction in.
• Selected for merit-based performance ahead of tenure length requirement in recognition of outstanding leadership and performance. Received peer-nominated Rookie of the Year Award within six months of employment.

Amsterdam, Netherlands, NL

• Ensured productive inbound and outbound calls and timely partner inquiry responses. Operated primarily without direct supervision. Submitted monthly reports to regional management and Director of Order to Cash. Managed.
• Supervised and coached seven direct reports responsible for portfolio with $14MM in monthly invoicing. Virtually supervised and evaluated direct reports during pandemic lockdown. Remotely monitored performance of.
• Assisted order to cash department in global initiative to improve employee engagement. Gathered and analyzed employee feedback and survey data. Incorporated feedback and comments, increasing staff participation and.
• Interviewed over 50 candidates for open positions, ensuring qualifications and compatibility with company standards. Developed effective interview strategy. Conducted quarterly employee evaluations, provided.
• Participated in global initiative for pandemic discount offerings. Addressed potential issues, notified executive leadership and promptly presented PR team with press releases for distribution. Identified billing.

• Assisted CFO in daily administrative operations, including taking and distributing meeting notes. Directed account move from primary bank, coordinating communication and task delegation between banks and several.
• Assisted school principals in establishing and observing assigned building budgets. Ensured budgetary compliance of 3 school buildings within 52 school building district.
• Oversaw and directed staff of 12 accountants, assisting with payroll and reconciling corporate credit card transactions. Conducted accounts payable and receivable tasks as needed.
• Coordinated and executed software implementation plan by establishing communication between software company, trainers, third-party coordinators and several internal departments. Directed transition to web-based.
• Managed third party transportation provider billing for approximately 3K annual school trips. Assigned account number to each trip for proper identification and validated proposed charge and transportation route.
• Addressed contract inquiry from new vendor. Submitted proposal to executives for vendor selection and established written contract upon approval. Secured pricing quote within budget and coordinated product installation.

Cincinnati, Ohio, US

• Managed portfolio of approximately 100 monthly high net worth commercial credit cards and loans in charged off status. Recovered outstanding debts of five years or more with no contract or payment plan. Exceeded every.
• Performed three quality audit calls monthly, exceeding established quality standards. Served as customer service agent and team lead, receiving promotions in recognition of outstanding banking expertise in multiple.
• Communicated closely with small business owners, providing direction on effective management strategies for monthly expenses and tax filings. Developed and implemented new process for incorporation of corporate credit.
• Served as liaison, negotiating sale of collateral property from private company to city. Adhered to city objectives and resolved debt. Collaborated with local tax authority, negotiating resolution of outstanding tax.
• Identified system error causing failure to close corporate credit cards immediately following first reversed payment. Implemented system to accurately and rapidly identify past due cards and decrease cost of reversed.

Master Of Business Administration - Mba

Bachelor'S Of Business Administration, Marketing & E-Commerce