Lisa Latas, Mba (She/Her) Email & Phone Number

Leawood, Kansas, United States

Independence, Missouri, United States

A Customer Experience Design Lead is part of GEHA's Customer Experience Center of Excellence. Our vision is to create personalized experiences that empower our members to optimally manage their health. Utilizing voice of the customer insights, coupled with design thinking methodologies and group collaboration, we deliver future state strategies that drive.

Kansas City Metropolitan Area

As the Director of Solution Delivery, I work across our Practices to forecast capacity needs based on current client projects and proposals in our sales pipeline ensuring a balance of resources. Within the Delivery Practice, we work to continuously assess our performance, looking for opportunities to improve our internal responsiveness and client.

Crossroads, Kansas City

As a Solution Delivery manager, I have two key responsibilities: serving our clients and serving our team. I serve our clients' needs and success by acting as the primary contact with responsibility for coordinating and communicating plans, facilitating the work to be performed, and ensuring Useagility delivers the value they paid for. I serve my teammates.

Kansas City, Missouri Area

As an Experience Director, I am primarily responsible for planning and leading user centered design projects with a variety of clients. I conduct a variety of research activities and collaborate with designers and developers to bring a product to life for the client. There are many different activities for client projects including stakeholder interviews.

Kansas City, MO

As a project manager with Useagility, I ensure client needs are met using proven processes that deliver results. As Useagility expands its client base, I will work closely with the Experience Directors to implement support procedures unique to each customer's needs.

Overland Park, KS

Previous titles include: Manager of Project/Program Management, Supervisor-Cable Resource Center, Program Manager II, Senior Product Analyst.■ Closed a loophole which allowed for fraudulent use of services, saving $56M annually. ■ Reduced customer discount agreements by 65%.■ Identified over $100K of unbilled charges and tax refunds due to the organization.

Ba, Art History

Mba, Project Management