Tiffany Carter Email & Phone Number

United States

United States

As the Service Coordinator at Siemens, I was primary point of contact for service customers, handling all incoming service requests via phone and email. Created service work orders, scheduled and dispatched the appropriate resource.It was my responsibility to handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability. I scheduled resources to support standard service agreements while also supporting, informing, prioritizing, and coordinating activities and resources across branch offices and the Digital Service Center. I proactively followed up with customers after completion of service to ensure a high level of customer satisfaction.I managed the workload and assigned all service requests for Fire, Security, and Building Automation Technicians based upon the resource’s availability and skills. I ordered and tracked all parts. Determined the need for subcontractors and coordinated with customers, subcontractors and internal resources for service calls using the service platform.I evaluated time-and-material (T&M) service orders for completed costs and scope of work, processed invoices in accordance with standard billing practices, and worked with customers to resolve any billing issues.This job required great attention to detail and ability to flexibility.

Overland Park, Kansas, United States

As a Project Analyst I worked closely with the Project Management Director to assist with reporting and management of action items relating to DEG’s integration with Merkle.• Assisted with our company integrations by collecting, organizing, interpreting, and compiling data in an organized manner• Created and managed timelines, procedures, and report templates • Presented and followed up with detailed reports on information regarding updates to our integration progress to Executive Directors

United States

As the Creative Resource Manager, I was responsible for overseeing the resourcing of the entire Creative team as well as developing all processes to do so. I also trained Project and Account Mangers on these processes.• Managed routine resourcing requests and conflicts daily.• Coordinated with Project Managers, Account managers and Directors for assignments on new and current projects based on the individual resource skills. • Reviewed capacity of resources daily for awareness in order to effectively communicate any needs with Directors, Managers, and resources. • Collaborating with Project Managers, Account Managers, and team leads, to forecast future projects.• Established and implemented the project role of Creative Resourcing Manager within the DEG Creative Team. • Developed and led all training on the processes for planning and utilizing of Creative Resources, as well as the tools used. • Evaluated the need for contractors and worked with both freelancers and contracting companies. • Held weekly resourcing meetings• Reviewed pipeline projects to evaluate future needs

United States

As the Traffic Coordinator I monitored the workflow for all Creative Resources as well as helping to manage their schedules and available time.• Led weekly meetings to discuss workload and priorities of current work• Worked with Project Managers to create tickets for work needed • Overseeing of Kanbanize boards for Copywriter, Designer, and UX resources’ workflow• Created processes for managing workflow• Trained the Creative Teams, Project Managers, Account Managers, and Directors on using those processes.

Kansas, United States

Overland Park, Kansas

Medical Office Management/Administration

Dental Assisting/Assistant