• Involved in functional, integration, system, regression and compatibility testing for complete suite of ARRIS Ad Insertion products.• Reviewed and comprehended business requirements and functional specifications. • Logged issues in JIRA Database and verified their resolution.• Wrote High Level Test Plans, Test Plans and Test Reports based on QA ISO requirements.• Created virtual memory servers using VMware vSphere and did both hardware and software administration of lab systems.• Installed software across multiple hardware platforms LINUX and Window’s based.• Supported Field and Technical Support Personnel in root causing customer issues.• Demonstrated ability to work independently and in a team environment, and was successful at meeting deadlines under pressure.• Wrote procedures for repetitive tasks.

• Worked with customers to resolve complex technical issues in a highly charged environment.• Documented technical procedures and verified their validity.• Worked in both the UNIX and LINUX operating systems.• Coordinated resolution of complex hardware and software issues with multiple departments during escalations.• Performed upgrades and backups when required by the customer.• Submitted software bugs and verified resolution.• Developed UNIX training course and administered it internally.• Traveled to customer sites to facilitate resolution of issues and maintain strong business relationships.

• Tested Labview software for virtual instrument drivers for analog and digital test equipment.• Maintained problem report database, logging customer and field issues, and verifying the resolution of the issues.• Developed API regression tests in both C++ and Java.• Provided support for calibration robot from development through implementation, designing acceptance criteria from vendor, writing testing procedures for test engineering and doing software quality assurance• Worked with documentation group verifying manual integrity and developing release notes.• Participated in proof of concept projects required by application engineering to meet acceptance criteria for various key customers.

• Developed training materials including PowerPoint presentations, labs and tutorials for mixed signal test development, UNIX system administration and service training.• Conducted courses in mixed signal test theory and application, Solaris UNIX system administration and service hardware and software support.• Administered test equipment and UNIX workstations for the training department.• Wrote shell scripts to help automate daily tasks for trainers.

• Created procedures for upgrading OS and custom application for Y2K.• Trained customers on custom application.• Supported international customers on hardware and software.• Resolved PTX and Solaris OS, custom application and Oracle database issues.

• Applied DEC UNIX OS patch kits and did firmware upgrades.• Trained operators on DEC UNIX OS and supported various software applications.• Wrote shell scripts to facilitate daily tasks.• Setup and monitored daily backups and restores.

• Trained international clients on PTX and Solaris UNIX system administration.• Conducted training on custom application.• Developed training materials in MS WORD and PowerPoint.• Traveled internationally to conduct on-site training.