Our mission is to provide software and support to help save time and money with integrated solutions for accounting, payroll, personnel, attendance/absence importing, electronic purchasing, auto bank rec, fraud prevention with Positive Pay, time clock software, and fixed assets for school administrations. We also give a secure paperless method of providing documents to their employees for 24/7 access.I provide software support, data conversion and installation of all aspects of the Boyce School Financial cloud based software.

My role is to ask the right questions, assess needs and understand when to present an offer and set appointments or web demonstrations. I create opportunities for a sale to be made. I am also an expert in our web technology and web demo capabilities. I use multiple platforms for research and document my research and calls daily which allows me to be able to follow up efficiently and knowledgably. This helps me to create better business relationships. My role is to serve my team and the customer however I can. Our goal is for our customers to experience and know that we are the fastest and easiest apparel and promotional company to use. We work as a team to create this dynamic.

-- I connect current and prospective customers by assisting them with information in their decision making process on services, products and vendor decisions. I help them to understand what Wildman Business Group is all about. Wildman Business Group is aimed at providing unrivaled service to each of our partners with a purpose. I connect to people so that they can make informed decisions and decide if we are a fit for their team. Wildman Imprints possesses the resources and skills to plan and execute a world class branding program. We will be the easiest apparel and promotional company for you to use. We have developed program-specific, web-based branding programs offering a wide variety of the best apparel, accessories and incentives creating an exiting an easy experience for users. We have an exclusive platform that delivers measurably better results and reduces cost compared to conventional programs. Uniform & Linen specializes in image and quality uniform programs, linen supply solutions, and walk off mat protection systems that enhance your brand.Facility Services takes care of everything from first-aid and safety to janitorial products; we provide image enhancing solutions to keep your facility running smoothly. We also give restroom hygiene service that is designed to remove the maximum amount of bio pollution.At Wildman, we understand that your image matters. That’s why our family of companies is united in our commitment to make your brand as polished and professional as possible by offering the best products and the best service around. All with the goal of keeping your facility running smoothly and your employees looking sharp. We also understand the value of our local and global community. That is why we make it a priority to invest in programs that help our employees, our town, and our world. We are about "Providing unrivaled service to each of our customers with a purpose".

Support Sage CRM software and development of new processes, troubleshoot and resolve issues related to CRM, facilitate inter-divisional data entry processes, training, process documentation, sales call entry & pipeline management and sales reporting.My responsibilities include but are not limited to ensuring the integrity and accuracy of our customer and prospect database. Customized the Sage CRM database and acted as the Sage CRM Administrator to facilitate the processes individualized for each division within Wildman Business Group which included all entities, fields, workflows, user setups, customer service TOC's and many more.Managing and maintaining the sales activity as reported to the CRM team on a daily basis. Provide training, troubleshoot technical issues, customize database & entities, and respond to questions regarding our database from users and management team. Maintaining current reporting and adjust as new metrics are needed. Work with the Marketing Coordinator ensuring timely and accurate execution of marketing campaigns and reporting.Provided technical support as needed.

Responsible for all day to day operations of all servers, software and network, troubleshooting, and repair. Responsible for proper backup of Servers, Antivirus and spam ware, hardware,software, management, troubleshooting, repair, training and special projects.Support for Software: Alliant, ASI, Microsoft Word, Excel, Outlook and otherManage and support Vermillion Security SystemAdministration of Active Directory, file sharing, access privileges and other security within network. Email setup and maintenance for 100+ users, Purchase all computer hardware, software and peripherals for all users Setup, install and maintenance of all servers, laptops, desktops, handhelds, and other Provide help desk assistance by training employees on phone use, email, network login, Microsoft Word, Excel, Outlook, Sage Business Works, RMS, and other as needed.Created or Updated Training Manuals as neededManage VoiP Phone system including the Customer Service applications that were customized within this system.Administration of company website

Manage and guarantee bi-weekly disbursement of payroll, including garnishments, benefits and taxes for 175+ employees consistent with federal and state wage and hour laws. Ensure the processing of new hires, temporary workers, transfers, promotions and terminations is accurate and timely. Managed all benefits and kept in align with payroll and implemented a more sophisticated payroll and benefits system. Kept systems set-up and updated to reflect our current employee base, including wages, benefits, sick and vacation time in line.

Handled all new hire administration: background investigation and other reports needed, previous employment verification, employee file setup for 200+ employeesCompleted & processed all terminated employees. Benefits Management for health, and supplemental insurance.Liaison between management and employees as neededKept Executive Management informed of any changes in HR lawsTime Off administration. Workman’s Compensation Administration and yearly auditsHandled all 401K administration: includes yearly censusUnemployment AdministrationSafety Administration: inspections/meetings and necessary documentation, BINGO, documentation of additional training as provided by Safety DirectorProcessing of all FMLA, Family Medical LeaveProcessed all time and attendance within current software.Entered and processed bi-weekly payroll, as well as any supplemental payrolls requested. Administrate network and necessary troubleshooting, repair as needed or facilitate outside vendor.Responsible for proper backup of Servers, hardware and software management, troubleshooting and repair. Email setup and maintenance for 100+ users, Administrate Active DirectoryPurchase all computer hardware for companySetup, and install all computersProvide help desk assistance by training of employees on phone use, email, network login, Microsoft Word, Excel, Outlook, Sage Business Works, RMS, and other as needed.Support Phone system with system programming and individual phone programming as well as phone system backupAdministration of company websiteResponsible for barcode updates of systems and trouble shooting systems.

Managed In-house customer service support team. Assisted with daily process of work orders, load entry, invoicing, customer service calls and all other related customer service and administrative functions.Responsible for all RMS related software functions from stockroom, sort system, bar codes, scanners, to invoicing of products delivered.

Handled all new hire administration: background investigation and other reports needed, previous employment verification, employee file setupCompleted & processed all terminated employees. Benefits Management for health, and supplemental insurance.Liaison between management and employees as neededKept Executive Management informed of any changes in HR lawsTime Off administration. Workman’s Compensation Administration and yearly auditsHandled all 401K administration: includes yearly censusUnemployment AdministrationSafety Administration: inspections/meetings and necessary documentation, BINGO, documentation of additional training as provided by Safety DirectorProcessing of all FMLA, Family Medical LeaveProcessed all time and attendance within current software.Entered and processed bi-weekly payroll, as well as any supplemental payrolls requested. Administrate network and necessary troubleshooting, repair as needed or facilitate outside vendor.Responsible for proper backup of Servers, hardware and software management, troubleshooting and repair. Provided in house technical support.Email setup and maintenance for 100+ users, Administrate Active DirectoryPurchase all computer hardware for companySetup, and install all computersProvide help desk assistance by training employees on phone use, email, network login, Microsoft Word, Excel, Outlook, Sage Business Works, RMS, and other as needed.Support Phone system with system programming and individual phone programming as well as phone system backupAdministration of company websiteRedesigned barcode label for to handle company information and went from a two label system into a one lable barcode system. Managed the project of relabelling all garments in our system from 2 labels into one label which in turn made the handling of garments much easier and turn times reduced. Penn Emblem now uses that label as their standard barcode label.

Administrate network and necessary troubleshooting, repair as needed or facilitate outside vendor.Responsible for proper backup of Servers, hardware and software management, troubleshooting and repair. Email setup and maintenance for 75+ users, Administrate Active DirectoryPurchase all computer hardware for companySetup, and install all computersProvide help desk assistance by training employees on phone use, email, network login, Microsoft Word, Excel, Outlook, Sage Business Works, RMS, and other as needed.Support Phone system with system programming and individual phone programming as well as phone system backupAdministration of company websiteAll Software & Hardware installation projects were managed or completed by myself. Spear headed the technology side of the company going from hand sorted system into two label barcode system for all of the rental uniform garments within the Uniform Division of the company.

Purchasing for the Uniform & Linen division of our company. Research of products which included uniforms, shop products, front of the house linens, back of the house linens and other miscellaneous items for best quality, lowest pricing and dependable suppliers.Ordering, tracking, coding, retail pricing, to invoicing from vendor/approval of purchase orders.

Supervision of stockroom staff, responsible for daily/weekly reporting, budgets, tracking of shortages, and special customer inventory. Supervision of Route Coordinator for all data entry for invoicing, truck loads, special invoicing trouble shooting, weekly/monthly reporting and procedure developments, as well as providing back up for all positions within the departments. Responsible for New account implementation and processing and lost business processing and tracking. Responsible for systems networking trouble shooting and facilitation as well as hardware, software and peripheral support. Handled special projects during this time as well. Managed company merger of data for Accounts Receivables and Route Accounting detail items. Responsible for verification of information.