Lisa Lotus Email & Phone Number

Atlanta, Ga, Us

Remote

• Manage day-to-day Talent department operations, ensuring smooth workflows and support for applicants and new hires.• Proactively maintain and enhance the Fountain ATS, ensuring optimal functionality and alignment with evolving recruitment needs.• Ensure seamless onboarding experiences for BELAY contractors, fostering a strong sense of community and belonging.• Possess expert knowledge of BELAY's legal agreements, ensuring compliance and protecting company interests.• Contribute to strategic departmental documentation updates (Ops Guide, Contractor Road Map), streamlining processes.• Facilitate engaging contractor programming initiatives, promoting professional development and retention.• Drive contractor acquisition through strategic sourcing and vendor partnerships, optimizing ROI and attracting top talent.• Proactively audit and update departmental resources, ensuring accuracy and relevance for Talent needs.• Own departmental reporting and dashboard creation, providing actionable insights for decision-making.

• Review all assigned placement requests to enable effective research for the best contractor match.• Thoroughly vet internal applicants for each assigned placement.• Proactively search, as needed, for contractors who have the required skill set/temperament to meet the needs of the engagement and encourage them to apply.• Conduct Pre-Placement Calls and Pre-Placement Texts to ensure availability and interest of contractors.• Recommend top contractor choices to the Client Success Consultant for each posting, advocating for contractors by speaking to their skillset, temperament, available hours, etc.• Maintain contractor details in Salesforce, ensuring all data is accurate.• Conduct Quarterly Roster Reviews with your CSC teams to rate and review contractor performance and document in SFDC as required.• Provide feedback and recommendations to members of the Talent Acquisition (TA) team as needed regarding candidates, trends, the extension of contracts, and the termination of contractors.• Attend team, company, and 1:1 meetings as scheduled, including video calls and in-person meetings.• Provide trend analysis with completed placements each month.• Effectively utilize all corporate systems.

United States

I began taking various responsibilities of this role in May 2020 and then was officially promoted in February 2021.• Leads and mentors a team of 6 team members fostering a culture of success and collaborations• Represents SCAD in person and remotely for recruitment events, enhancing brand visibility and attracting top talent.• Analyzes enrollment trends and data to identify opportunities for improvement and make data-informed decisions. • Prepares insightful reports for senior leadership on admissions performance, forecasting, and market trends.• Utilizes CRM systems and other technology to streamline admissions processes and track effectiveness.• Oversees the entire admissions lifecycle, from initial inquiry to enrollment, ensuring a seamless and positive student experience.• Develops and maintains comprehensive admissions policies and procedures aligned with institutional goals and regulations.• Manages the admissions budget responsibly, optimizing resource allocation for maximum impact.

Atlanta

• Inaugural domestic Associate Director of Enrollment on SCAD Atlanta's campus . This role was specifically created for me to be the Director of Admission's right hand/go to person. • Led the SCAD Atlanta enrollment team to increase enrollment over 12% between 2017-2019. • Prepares & finalizes application files for admission decisions for every domestic undergraduate student type. • Crafts enrollment plans quarterly to hit target goals. • Edits communication to students and families regularly. • Collaborates closely with supporting offices. • Prioritizes customer service daily via email, phone, text, and zoom to ensure prioritization and urgency daily • Leads the Atlanta Assistant Director of Enrollment (ADE) positions at SCAD focusing on leadership vs. management by setting clear expectations and keeping consistent communication. Continues to improve leadership style over time. • Primary trainer & mentor for Assistant Directors of Enrollment. • Projects completed by innovation without prompting to help keep students engaged and ADE's with sustainability long term: ◦ Assisted each ADE with drafting a logical geomarket outreach communication plan in an effort to be proactive vs. reactive with their respective caseloads. ◦ Assists with editing and implementing success factors for ADE's each year. ◦ Curated a new training style for incoming ADE's including an entire presentation of the process for a student at SCAD implementing the micro and macro aspects of their roles. ◦ Proactively curated and implemented geographical market outreach for virtual meetups when COVID19 caused our team to work from home.

Greater Atlanta Area

• Prepares & finalizes application files for admission decision for undergraduate transfer/freshman, non-degree seeking students, and incoming Rising Star students. • Consistently the leader of outreach on a weekly basis since November 2016.• Primary trainer & mentor for new Assistant Directors of Enrollment.• Trains any new incoming admission staff on the role of a domestic Assistant Director of Enrollment.• In Director’s absence reviews rolls, cancels, and campus changes.• Builds relationships with prospective students by initiating telephone communications, e-mail, social media and handwritten correspondence to prospective students and their parents. Maintains daily telephone appointment schedule using the Appointment PLUS scheduling system.• As an advocate for the student, encourages submission of portfolio and resume, prepares electronic material submission for scholarship and admission review, prepares transcripts and other academic documentation for transfer evaluation.• Receives and effectively handles a large volume of daily incoming calls and e-mail from prospective students that have applied to the college. Answers questions of a complex nature regarding the college’s admission policies, student accounts, and financial aid.• Operates the management system (Banner/Salesforce) accurately to record and track applicant documents, individual contact and other pertinent information. • Serves as primary contact for incoming students. Explains the federal aid process to students and parents. Assists with understating the budget, establishing a financial plan, assisting with the verification process, and extensive tracking of balance due on individual accounts, helps families navigate payment options.• Maintains a close working relationship with supporting offices including student financial services, housing, registrar’s office, and the office of student success to ensure a smooth and successful enrollment process.

Greater Atlanta Area

• During Spring 2016 I was one of the top performers statistically answering incoming calls.• Serves as the first point of contact for students and financial aid, registrar, & student accounts• Analyze student accounts and records.• Remaining knowledgeable about changes in financial aid, registration, and student accounts.• Answering questions, updating records, providing counseling and resolving problems.• Provide excellent customer service within a high volume environment.• Resolves concerns of students with minimal guidance.

Lagrange, Ga

• Ongoing case management of youth.• Utilizing Alice & Apricot database systems to properly input data. • Completing intakes/exit evaluations for my assigned area.• Shelter coverage as needed.• Assisting clients with TPO paperwork in assigned area.• Weekly follow up with outreach clients. • Answering the 24/7 crisis line.• Offering emotional support as needed inside the shelter and in outreach settings.• Networking with community agencies to increase community involvement. • Assisting residents with daily needs.• Maintaining daily operations of the shelter.• Short term, emergency crisis intervention.• Conducting support groups.• Organization of shelter and clothing shed.

Atlanta, Ga

• Barista of the Month July 2015 and September 2015• Greets customers with friendly, fast, and efficient service.• Maintains a calm demeanor during periods of high volume. • Works as a member of a team. • Responds proactively to prevent customer concerns. • Staying knowledgeable on current specials and readily able to answer any customer concerns. • Stocking, cleaning, and maintaining the facility.• Connecting and creating moments to inspire each customer's day.

Carrollton, Ga

• Serving as the first point of contact link between students and the financial aid office.• Answering phone calls in a prompt and courteous fashion. • Inputting information into Banner and ability to read banner screens.• Being knowledgeable enough to explain the process of applying for and maintaining financial aid and registration to students and parents.• Understanding ITS Web jobs and their various functions.• Respecting FERPA laws and confidentiality.• Assisting in FAFSA night.• Checking faxes• Checking and delivering mail to the Enrollment Services Center