Lisa Adam Email & Phone Number

Enfield, Connecticut, United States

Global Credit Card Administrator and driver of the Corporate Credit Card Admin Network, ensuring the card framework and policy is visible to travelers. Defining clear roles and responsibilities to minimize fraud and enable efficient business travel. Global Super User driver for SAP Travel Expense Management (TEM) shared services teams. Sharing expert insight and compelling engagement to build a strong network and standardized processes.• Deep functional expert of Travel Expense Management and Corporate Credit Card processes, supporting strategic changes and leadership objectives for 8,000+ travelers.• Daily support of SAP TEM super users, serving as final escalation point on TEM errors globally, working with Digital Team to resolve and implement solutions.• Stream lead in global projects: new market entries, SAP upgrades, other ERP and business-related optimizations; ensuring process and policy changes are implemented correctly and communicated to stakeholders.• TEM documents owner, working with Process Design team on mapping and documentation of global and local processes; driving alignment and standardization.• Liaison between regional credit card admins and bank credit card providers, fostering issue resolution and enabling smooth delivery of services.• Coordinate with internal and external partners on credit card interface, monitoring 13,000+ transactional files annually and lead on issue resolution of file errors. • Customer experience specialist: creating materials and perform training that foster engaging tone of voice communications and best practices.

Enfield, Ct

Supporting travel expense management and credit card administrative teams with daily operations by sharing functional expertise. Advocating for policy adherence while balancing user experience and stakeholder needs. • Project participant executed user acceptance testing to ensure best possible outcome. • Analyzed data, looking for optimization opportunities and communicating these resulting changes to relevant business partners and stakeholders.• Created user guide documentation and trained operational teams to secure standardization and sustainability.• Assisted local credit card admins with customer service issues, card declines and fraud reporting; collaborated with bank provider service teams for quick resolution.

Enfield, Ct

Regional SAP TEM Super User, training travelers and approvers on the travel and expense management system for the reconciliation of business expenses. US and Canada Credit Card Administrator providing support and maintenance for 750+ cardholders. • Efficiently processing 375+ expense reports weekly, team decreased lead time by 22%.• Verified expenses are compliant with all policies, minimizing fraud and maximizing tax efficiencies.• Executed and reviewed reports for cost analysis, ensuring accurate spend allocation. • Recommended optimizations based on stakeholder feedback, adding value to user experience. • Created TEM newsletters and combined with training, reduced failure rate by 11%.• Member of global super user network, sharing best practices for continuous improvement.

West Springfield, Ma

As a tax specialist, responsible for the filing and payment of payroll withholdings. Contributed to the preparation of 2000+ client’s employer quarterly tax returns and 62,000 W-2’s. As a conversions specialist, initial input of new client data into operating system coordinating with sales and client representatives. • Prepared and timely filed payments to tax agencies, avoiding late fees and penalties.• Action on all incoming tax correspondence with resolution follow up to clients for full disclosure. • Coordinated distribution of client copies of quarterly and year-end reporting, ensuring transparency with client.• Accurate set up of new client structure and year-to-date earnings, securing customer confidence.• Provided in-house support to banking, customer services and sales departments for smooth operations.

Oklahoma City, Oklahoma Area

USAF, Services DivisionAssisted Logistics and Recycling department Chiefs with daily operational support. Coordinated with on and off base contractors ensuring cohesiveness and divisional needs were met.• Procurement of supplies and equipment, enabling efficient services and performance.• Supervised credit card accounts, supporting auditors according to DoD regulations.• Audited accounts receivable documents, identified/collected $8,000 in deficiencies.• Monitored market values to help determine maximum proceeds for recyclable sales.• Implemented automated property inventory system.• Management of appointments, meetings and training.