Lisa Mccormick Email & Phone Number

-Supervising new employees including assisting them to help their customers, monitoring, coaching and training them as illustrated below: -Monitoring specialists phone calls and providing feedback to enhance specialists’ skills -Coaching and creating strategies to help new employees to develop key skills in “good habit form”, such as working proficiently to maximize sales while maintaining a balance of high quality in customer interactions and efficient call time -Training workshops and/or individual employees to help them to learn technology subjects related to domain names, DNS and web hosting -Assisting customers in understanding how their domain names and DNS works and the functions of web hosting features as they are related to their business, and providing troubleshooting expertise for their email, web sites and web hosting packages-Provide training, coaching and development of new Abay Support Facilitators and new Staff members

Previous Positions held at Network Solutions - Academy Bay Supervisor and Facilitator, PVIP and Tier 1Supervising new employees including assisting them to help their customers, monitoring, coaching and training them as illustrated below:Monitoring specialists phone calls and providing feedback to enhance specialists' skillsCoaching and creating strategies to help new employees to develop key skills in "good habit form", such as working proficiently to maximize sales while maintaining a balance of high quality in customer interactions and efficient call timeTraining workshops and/or individual employees to help them to learn technology subjects related to domain names, DNS and web hostingAssisting customers in understanding how their domain names and DNS works and the functions of web hosting features as they are related to their business, and providing troubleshooting expertise for their email, web sites and web hosting packagesProvide training, coaching and development of new Abay Support Facilitators and new Staff members

Marketed to correspond with company needs, using Microsoft Publisher; analyzed the effects of the advertisement and the revenue created for future designsManaged customer database, by periodically purging customers based on statistics I analyzed based on customer frequency Set up new computers, including installing software, email configuration, upgrading hardware such as installing Ethernet cards, connecting printer manually and sometimes over the network and finally instructing end user on how to use the computer and software that was set up for themTroubleshooted end user errors and problems including internet connection errors, reassigning network drives, email sending/receiving issues, printer issues and application and software issuesMaintained network by installing and configuring security software on the Dedicated Host and allowing specific user access levels to the serverUpgraded all company computers from Windows 98 to Windows XP operating systems, including updating BIOS, reformatting all computers and reinstalling all software and drivers.Prior to completing the upgrade process I contacted several vendors and requested rates for upgrading to Windows XP Professional versus Windows XP Home. Through careful consideration of network and security requirements, and business needs such as low cost, I was able to provide an appropriate solution in a timely manner.Handled maintaining adequate level of necessary replacement office supplies

Gained knowledge of website development and code by studying the code structure of a current program and revised and modified the program using RPG IV programming on an AS 400Troubleshooted networking problems by testing and re-terminating RJ-45 plugs on Cat 5 network cables, testing cables for continuity, testing jacks for proper current, and troubleshooting router connections

Associates Of Science, Nursing

Mis Network Administrator Program

-Involved in hands-on instruction with thorough training on assembling computers one part at a time, while learning about each part.

Bs, Computer Information Systems

-The King’s College Computer Information System curriculum was primarily concerned with the application of the systems development life.

Bachelor Of Science, Computer Information Systems

Involved in hands-on instruction with thorough training on assembling computers one part at a time, while learning about each part.