• Provided technical support for site-to-site VPN, end-point devices, LAN network, and client software• Created inventory management system resulting in compliance with North Carolina Administrative Code 12.B.0502• Managed PCI compliance resulting in no lapse in quarterly compliance in a 48-month period• Provided recommendations and implemented upgrades to maintain efficiency and security• Maintained company website by updating content and features to ensure efficient customer… Show more • Provided technical support for site-to-site VPN, end-point devices, LAN network, and client software• Created inventory management system resulting in compliance with North Carolina Administrative Code 12.B.0502• Managed PCI compliance resulting in no lapse in quarterly compliance in a 48-month period• Provided recommendations and implemented upgrades to maintain efficiency and security• Maintained company website by updating content and features to ensure efficient customer service Show less

• Supervised an average of four employees per shift and developed relationships with up to 10 repeat customers daily• Increased accuracy in tobacco inventory through daily counts which reduced incorrect inventory adjustments

*Temporary position to train new office personnel before winter season.• Provided training on Sage BusinessWorks and daily paperwork, ensuring the front office was prepared for the upcoming season• Implemented new time clock system which reduced unauthorized overtime• Posted up to $15,000 in daily sales under Accounts Receivables in Sage BusinessWorks• Created sales orders and invoiced service work in amounts up to $5,000 weekly

• Collaborated with outside IT consultant to update the current network reducing security vulnerabilities• Performed technical support which reduced the cost of IT outsourcing by up to $600 per month• Reconciled daily paperwork resulting in 98% accuracy• Posted cash and credit card payments to General Ledger account in amounts up to $10,000 per day• Streamlined technician schedule through use of web-based calendar which increased service revenue by up to $500 weekly

• Supervised up to 8 cashiers per shift, performing drawer counts to ensure employee accountability• Monitored sales for the manager on duty to prevent exceeding allotted labor hours