Connect Cause located in Research Triangle Park provides technical support to local nonprofits. As the Operations Manager, I'm responsible for instituting systems that provide effective internal management. With direct responsibility for managing and providing strategic leadership and oversight in areas of finance, customer service, sales, and human resources. I provide accountability to customer satisfaction while managing cost structure and ensuring compliance with all government or regulated institutions. Additionally, assuring protection for assets of the business through internal controls and auditing.

Responsible for recruiting, orienting and supporting volunteers that offer talents and skills in supporting Passage Home programs.Coordinate internal and external communications regarding community resources and volunteer opportunities in direct support of resource development.Develop and maintain volunteer databaseCoordinate Volunteer related events that support organizations work in the communityRecruit, orient and train volunteersIdentify opportunities that affirms and recognizes individual and corporate volunteer supportsTrack all projects and programs with and among staff to companies, congregations and agencies providing volunteer service hours for PHCoordinate Faith Partner and Congregational relationships in service to Passage Home ProgramsProduce documents and reports the Finance department for donations and annual report for all data on volunteersIn house IT SupportProvide support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation and device performance.Installing hardware and software systemsMaintaining or repairing equipment on all devices (desktops, laptops, tablets, printers, cell phones, office phones) Troubleshooting a variety of device issuesSetting up device security measuresConfiguring computer networksMonitor compliance with company policiesOffering technical support on-site or via phone or email