Lisa M. Email & Phone Number

Greater Atlanta Area

Responsible for aligning the global IT infrastructure strategy with the growth plans of the International business units by working side-by-side with the regional CIO's to optimize infrastructure services at the enterprise level.

Greater Atlanta Area

Hired to transform the organization from a start-up to a corporate mindset. This has involved performing an assessment, identifying gaps and driving change while keeping the lights on for a fast growing customer and employee base. Scope of responsibility is a 175 member team (FTE’s & Contractors) with a $60M budget including Production Support, Release Management, L3 Product Defects, Oracle Admins (Database, Siebel, Middleware, Web), Servers and Storage, Networking and Voice Engineering. Support spans environments for product development and production in US, Europe and China. In addition to transforming the organization, several major initiatives are underway that include building 2 new data centers, institutionalizing ITIL processes, implementing enterprise tools for monitoring and ticketing and executing a follow-the-sun strategy.

Greater Atlanta Area

WellStar Health Systems - Served as an interim PMO manager in WellStar’s Information Management department. Conducted organizational assessment for the PMO and executed a re-launch.DeKalb Medical Center - Led the healthcare engagement through North Highland Consulting to manage the IT Compliancy program portfolio while establishing a PMO.

Greater Atlanta Area

Initially brought in as an Executive Consultant to perform an organizational assessment of the Hosting business and to create a go-forward strategy. Was then hired as the VP of Application Hosting to execute the go-forward strategy. Leveraged my expertise in change leadership, IT infrastructure, hosted offerings and cloud computing to create a high performing, dedicated team to deliver McKesson’s healthcare application hosted solutions. Responsibilities included IT operations, disaster recovery, strategic planning, Customer SLAs, P&L and technology vendor management.

Greater Atlanta Area

Transferred from Sterling Commerce to the parent company of AT&T to build a team to monetize AT&T's intellectual property. Primary goals were to hire a team, create processes, mine technology, build key inventor relationships and develop diverse sales channels. • Exceeded revenues of $1M, closed 10 new deals in less than 18 months• Grew the technology portfolio 41% by identifying 65 new marketable assets to commercialize

Columbus, Ohio Area

Led successful global delivery of $190M hosted Network business with a 200+ team/$60M budget that included desktop support, data center operations, servers, DBA, network, security, DR, customer support and implementations. • Increased network availability from 97% to 99.9% • Supported over 3.5 million txns/day for 86% of all EDI-enabled US parent companies.• Reduced Telco & Network expenses by $4.3M & COE by another $15M in 15 months• Executed first fully comprehensive disaster recovery exercise.• Created a fully functional PMO

Columbus, Ohio Area

Established company’s first Enterprise Project Management Office (EPMO) while leading global engineering services. Functions included the EPMO, Software Process Group, International Release Management group, Product Documentation and Customer Education.• Delivered 90% of Product Documentation Projects on-time• Achieved 95% on-time delivery on software development projects• Received satisfaction rating 95% favorable for customer education classes

Dallas/Fort Worth Area

Directed complete software life cycle for the CONNECT product line, included approximately ten different products for OS/390, Tandem, UNIX and NT platforms.• Achieved 100% on-time software deliveries by implementing process control procedures• Performed organizational turnaround with a team of eight new managers spanning the entire product life cycle.

Dallas/Fort Worth Area

Managed support groups for the MVS, VM, VSE, UNIX and NT platforms for the CONNECT product line.• Achieved 85% reduction of open problem tickets• Reduced expenses by standardizing maintenance processes across multiple platforms

Dallas/Fort Worth Area

Established the Account Services team creating a relationship between the major accounts and the data center. Additionally, responsible for managing high profile corporate initiatives and business case development for infrastructure initiatives.• Developed & implemented data center problem and change management procedures• Implemented procedures for new account migrations, disengagements and system merges• Successfully delivered global Office97 roll-out for all desktops in the US, Europe, Asia Pacific

Dallas/Fort Worth Area

• ISO 9000 Project Manager• Product Manager• Systems Software Evaluator• Systems Programmer• Data Base Administrator• Application Programmer• Sales Representation