Lisa Chu Email & Phone Number

Remote

Alpharetta, Georgia, United States

Alpharetta, Georgia, United States

Answer phonesAssist with applying for insurance applications and go over insurance informationsAssist with consumers and providers claim informationMeet daily, weekly and monthly metricsData entryAbility to document all calls and forward information to related departments efficiently and effectivelyAbility to deescalate calls

Buford, Ga

- created documents- scheduled meeting/appointments for president- copies/faxed documents- answered incoming calls/outbound calls- took inventory of items in stock- communicate with presidents for items that need to be taken care around the office- scheduled interviews with candidates- maintain clean work space

Los Angeles Ca

•Over the phone customer service•Assist merchant and sales with account maintenance items•Prepare and execute mailers and correspondence•Clerical/ Data entry•Creating invoices, forms, documents, etc.•General office duties•Communicating with customers in Koreanreport to Los Angeles office branch managermaintain inventory

Chino, Ca

•Responded promptly and answered/resolved customer inquiries and complaints.•Investigated and resolved service issues and/or product problems•Managed customers database accounts, performed customer verification and processed applications, orders and requests.•Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.•Kept records of customer interactions and actions taken, including transactions, comments, inquiries and complaints.•Supplied customers with written responses and information and followed up on customer communications.