Lisa Hickey Email & Phone Number

Rochester, New York, United States

Rochester, New York

Rochester, New York

Support the Siebel application functionality for Marketing and Sales as well as other areas that utilize the systemDevelop user system communications for Siebel DeploymentsTest, Support, and Validate new system updates including: Customer Relationship Management (CRM), Environment Build Out (EBO), and Health Care Reform.Involved in creating requirements.

Rochester, New York Area

• Created multiple Desk Level Procedures for tasks required by rate team members
• Tested and validated Siebel Rate Service, Mass Rate Staging Tables, and Annual Rate Notice (ARN) processes
• Prepared, Loaded, and Verified Community Rated Rate Schedules in Siebel
• Integrated Health Care Reform and Management of Business updates into Siebel Rate Service and Mass Rate (UID 239)
• Analyzed and found root cause for errors in Back Sync and Mass Rate, along with submitting Service Requests for the fix

Audit Chambers, Trusts, and Associations (CTA) to ensure that member firms are in compliance with Federal and State laws as well as corporate underwriting guidelinesOrganized audit reporting on CTA member firmsUtilized interaction with external and internal departments as necessary to audit and underwrite groups as well as assist in the enforcement of.

Maintained positive and professional relationships with Insurance Carriers Responsible for the accuracy and integrity of the clients’ insurance transactionsAssisted the billing team to utilize multiple computer software applications in conjunction with carrier web-sites and internal systems such as HRIS and ORS

Main Lifeguarding ResponsibilitiesTeam work; helping coworkers keep a safe and healthy environment for patronsGained valuable training in Waterfront Safety, First Aid, and CPR