As the Director of club operations I navigate athlete and parent questions & concerns, tournament coordination, club communication, and handle the website & registration administration. I also have the privilege of recruiting well-qualified coaches, working along side them, and not only mentoring some of them, but also learning from each of the coaches that join the club. It is an opportunity to invest in the individuals who are so diligently investing in the athletes of our program.In my two years as director, the size of the club has grown from approximately 30 athletes to over 75 athletes enrolled in the program. We have added three additional teams to the program by increasing social media presence, introducing more transparent communication with participants, and adding year-round opportunities for athletes to grow mentally, physically, and athletically.

Served as an advisory board member to the club & parent representative supporting athletes between the ages of 12-17 as they grew as athletes, individuals, and as a team. Maintained the club’s website, coordinated tournament schedules for multiple teams, and organized tournament communication.

Lead, by example and thru the use of motivational practices, a top performing development team that includes members residing in both North America and Asia. While my title is development manager, I’m an acting scrum master and project manager as well, working closely with the product, support, and delivery teams to produce multiple software applications that have been recognized as the top quality solutions by corporate leadership. With the efficiency, talent, and dedication of a committed team, I had the privilege of leading the design, development, and launch of a new cloud-based solution that gives users the ability to produce pricing quotes from anywhere internet access is available. This new product launch was the first multi-tenant server & multi-tenant database solution offered in the cloud by our company. This new offering, was added to the two other products that I am responsible for, from a leadership, development, maintenance, delivery, and support perspective.Utilizing rapid release cycles, I am responsible for planning upcoming sprints and working with the Product Manager & Product Owner for planning monthly objectives. Most recently, I took the lead in converting my team from using Scrum to Kanban methodology, helping pave the way for other high performing Scrum teams. As the initial adopters of Kanban, it was my responsibility to work with corporate leaders to create appropriate reporting metrics that allows management to track the team’s efficiency and growth.Other responsibilities include assisting Sales, Professional Services, and Support to help identify business opportunities & solutions, attending and presenting at the annual user conference, holding 1:1 meetings with individuals reporting to me, reviewing documentation, and facilitating agile meetings for my team. As a leader within the organization I am part of multiple teams who regularly look for efficiencies that can be put in place to improve process flows.

Provide quality software solutions, with a commitment to quality and timely delivery. Review design documents and perform analysis on modifications required from both a technical and functional perspective. Perform code reviews to ensure proposed functional requirements are met and was developed with efficient and well-written code.Continued providing level three support that was part of my previous role. Work with the development & product teams to provide subject matter expertise, and guidance to the Sales, Professional Services, and support teams. Document internal development processes and procedure steps that could be utilized for knowledge transfer purposes.Develop product improvements that could be delivered to customers as enhancements.Assist the manager with escalations, documentation review, and being a point of contact and setting priorities in the manager’s absence.

Provide level three support - researching, investigating, and developing solutions for both internally and externally reported defects and product improvements. Work directly with clients to help provide configuration recommendations for both the products in use and the servers the products are installed on. Responsible for troubleshooting coding issues, as well as the application, web, and database servers. Provide subject matter expertise and guidance to the Sales, Professional Services, and support teams. Document internal support processes and procedure steps that could be utilized for knowledge transfer purposes.Assist the manager with escalations, documentation review, and being a point of contact and setting priorities in the managers absence.

Coordination of weekly children’s services for children ages 5-13 years old. Prepared & led weekly songs, presentations, and lessons for children as adults participated in adult services. Coordinated & presented the yearly community Easter Egg Outreach that hosted over 2,000 people each year, successfully engaging children & families with music, presentations, and having multiple hunts for various age groups and abilities that included over 18k stuffed Easter eggs, large and small prizes, and a number of activities that individuals could participate in during the day.