Lisa Miller Email & Phone Number

Greater Cincinnati Area

Cincinnati Area, Ky

EXPERIENCE Payless ShoeSourceArea Manager2016 – Present I was recruited back to Payless to assume the day-to-day responsibilities of 2 units. Within 12 months, I was promoted to an Area Manager to run 12 retail units across the Cincinnati/Dayton DMA.In this role, I was focused on not only growing sales in the stores but building relationships in the community. I partnered with a local charity to provide shoes at a discounted rate that generated nearly $40,000 annually in new revenue and improved our standing in the community. Primary Functions:⇨ All day-to-day activities of managing a 12-store area, including management hiring, training, coaching, evaluating, sales, marketing, merchandising, inventory management, budget management, strategic planning, and P&L management Selected Career Highlights:⇨ Ranked #1 in annual revenue ⇨ Ranked #1 in units per transaction⇨ Ranked in the Top 5 in all KPI metrics ⇨ Improved customer service scores 17.6%How others describe me:⇨ Straight-forward and direct⇨ Fair ⇨ Not afraid to try something different ⇨ Sales builder ⇨ Training leader ⇨ Dedicated⇨ Loyal⇨ Fun

Cincinnati Area, Ky

Signet JewelersStore Manager2007 – 2016 After I left Payless, I was searching for a new challenge and spent a brief period of time with L.A. Weight Loss as a Unit Manager and with La-z Boy in sales and quickly realized that neither one was right for me, I was used to a faster paced environment. One day at lunch, I went to the mall and began talking with the manager from Kay Jewelers whom I had known from my time working with Payless. He recruited me to Kay Jewelers as a MIT.After completing my training, I quickly advanced to a Store Manager where I found success as a sales leader and people developer.After 2 years as a Store Manager, I transitioned by choice into to a Sales Representative position with Jared The Galleria of Jewelry.Selected Career Highlights:⇨ Exceeded special event sales targets 116%⇨ Consistently met goals in all 6 KPI metrics⇨ Promoted to a Store Manager in 2 months

Youngstown, Ohio Area

Payless ShoeSourceStore Manager1992 – 2006Walking through the mall and in need of a job, I submitted an application for Payless as a sales clerk. Once hired, I quickly became acclimated to retail sales and advanced into management where I became a Store Manager within 2 years of a $500,000 store.Primary Functions:⇨ All day-to-day activities of a self-serve, retail shoe store including talent acquisition, sales training, coaching, performance evaluations, customer service, marketing, merchandising, inventory management, budget management, community relations, and leading a staff of 6Selected Career Highlights:⇨ Increased YOY sales an average of 15% for 12 consecutive years ⇨ Exceeded shrink goal 14% ⇨ Exceeded customer satisfaction scores 12% ⇨ Promoted to Store Manager in 24 months Known For:⇨ Employee training ⇨ Sales building ⇨ Moving up quickly⇨ Never known a stranger ⇨ Merchandising ⇨ Suggestive sellingSKILLSAnalytical SkillsCost SavingsData AnalysisEmployee EngagementEmployee RelationsExecutive LeadershipExecutive ManagementField TrainingHiringHR PoliciesLeadershipMerchandising Strategies Merchandising Systems Operational ManagementOrganizational DevelopmentPerformance ImprovementPersonnel ManagementProblem SolvingProcess ImprovementRelationship BuildingRetailRetail BuyingRetail DisplaysRetail MarketingRetail SalesRetail Sales Analysis Staff TrainingStrategic PlanningTalent ManagementTeam BuildingTeamworkTrainingTraining and DevelopmentVisual Merchandising

Business Administration And Management, General

Education record