Administrative, financial, customer service, and insurance duties.

Spanish to English translation and English proofreading

Responsibilities included welcoming clients to the spa, booking appointments using the Zenoti booking system, addressing inquiries about services and merchandise, answering phones, and monitoring spa reviews online.

Administered all fiscal operations, such as budget planning and execution. Responsible for maintaining Florida state compliance and successfully completing biyearly state mandated inspections. Organized and hosted monthly gatherings with new clients in order to introduce them to the management staff and to discuss specific expectations. Directed all staff members for assuring customer and employee safety and satisfaction.

Supervised the guest services representatives, valet attendants, and reservation agents. Carried out the scheduling, training, and administering of gratuities. Addressed all guest complaints and inquiries.