Lisa Wolfe Email & Phone Number

Kirkland, Washington, United States

Sr Business Analyst - Gilead 02/2022-07-2022• Conducted research, analyzed processes and technical functionality to determine process and technical enhancements and stabilization opportunities to support digital transformation and shorten the cell line development cycle. • Collaborated with stakeholders and clients to define and document technology requests to provide the ability for prioritization and resourcing within the growing Biologics organization.

Bothell, Washington, United States

• Partnered with IT leadership creating a product intake and prioritization process enabling the creation of strategic data driven roadmaps, allocate resources, budgeting, resourcing, and reporting efforts. • Created and presented a Request for Proposal (RFP) process and templates providing the ability to obtain and present data driven outcomes and recommendations. • Established a DevOps implementation support process providing communication channels and methods for monitoring, identifying, and managing post implementation issues enabling streamlined resolution, status reporting and support to internal and external customers. • Mentored junior business analysts and implemented digital solutions, standard processes, documentation, and best practices within IT and across the organization.

Mountlake Terrace, Washington, United States

• Managed B2B digital and eCommerce self-service capabilities creating strategic roadmap aligned to corporate and market goals along with led the implementation and operational development teams resulting in reduced calls by 70% for key processes, increased web adoption, reduced technical debt, improved turnaround times and customer satisfaction. • Managed Customer Advisory Board panel of external provider community and directed user research plans to determine and prioritize needs across the provider network to develop a thoughtful data-driven roadmap strategy and release plan ensuring priority alignment and achieving key performance metrics.

• Collaborated with product managers and leadership to develop robust roadmaps, implementation plans and well-defined user stories with measurable key performance indicators. • Led implementation and operation development teams for the Premera and LifeWise provider eCommerce websites implementing new features, enhancements, mandates and resolving technical debt in alignment to data strategy and increased self service capabilities. • Championed and led the implementation of “Premera Listens” self-select feedback capability on the provider website significantly increasing the provider feedback channel and becoming a valuable tool utilized and implemented across the organization.

Bothell, Wa

• Performed as lead role gathering and analyzing requirements and marketing strategies from internal and external customers for BenefitPoint – an agency management system web application. • Translated customer needs into minimal market features and stories through refinement sessions with the team. • Supported usability studies, created functional specifications, developed user story backlog, and created release notes.

Mountlake Terrace, Washington, United States

• Performed as Program Manager, Product Owner, and Scrum Master leading collaboration and coordination efforts across divisions and teams to implement features and enhancements on the secure and public Premera and LifeWise member, employer, provider, and national account custom websites. • Managed product intake, roadmap and release plan creation for digital projects, championing customer requests and technology improvements in alignment to corporate and business strategies while achieving measurable key results.

• Analyzed, gathered, and documented detailed business prospective requirements for core operating capabilities and administration systems within Premera. • Assisted with the identification and coordination of training and communication activities prior to project implementation.• Performed requirement feasibility assessments and recommendations. • One of the founders and initial member of Premera’s first dedicated LEAN team: created standard work processes, applied LEAN principles and Agile/Scrum methodologies to the SDLC process, deployed Kaizen Promotion Office (KPO) solutions and performed Rapid Process Improvement Workshop (RPIW) consulting.

• Documented, modeled, and defined the functional business processes to support the business requirements and needs of the Sales department across multiple channels and markets. • Analyzed and interpreted business requirements, identifying streamline opportunities, problems, issues, and trends. • Assisted in the identification and development of system modifications, source system conversion, user interface enhancements and process improvements based upon user requirements.

• Supported sales operations and cross-functional projects to develop and implement systems, processes, and training programs across multiple channels and markets. • Documented sales policies and procedures as identified by sales operations project managers or sales leadership staff and coordinate posting items on the sales intranet website. • Generated and distributed group reporting and other ad-hoc reports.

Redmond, Washington, United States

• Initial quality assurance team member embedding business requirements analysis and quality assurance into the Annuities and Investments development team and SDLC process. • Developed and created the department’s first automated and manual testing suite, organizing and prioritized testing projects, developing and executing detailed test plans, test cases and test scripts for PC, client server, SQL and mainframe investment administration and accounting software. • Conducted regular consultations with end-users and systems personnel obtaining and communicating clear user specifications, system solutions and limitations.