Lisa Heinrich Email & Phone Number

Pittsburgh, Pa, Us

Walldorf, Bw, De

A significant part of my role involves in-depth one-on-one customer engagements. During these sessions, I review the customer's business objectives, procurement processes, and their usage of Ariba solutions. Based on this analysis, I craft and deliver tailored recommendations and executable strategies aimed at enabling the customer to achieve their desired business outcomes. These one-on-one sessions are highly focused on providing solutions to pre-defined and existing use cases, thereby fostering further adoption of our solutions.I am also responsible for creating scalable knowledge and adoption content. This content is designed to be utilized by customers, account managers, consulting teams, and partners to advance customer objectives. Examples of this content include hands-on lab scripts, how-to videos, and Value Accelerators. The scalability of this knowledge content is crucial as it allows us to reach and assist a large number of customers across various geographies, helping them to fully utilize the features and functionalities embedded in our solutions, thereby driving their desired outcomes.Additionally, I deliver expert advice and knowledge to customers during Customer Success Days and Adoption Labs. These events are designed to serve multiple customers in a 1 to manysetting, providing them with valuable insights and advice. I also participate in major events such as SAPPHIRE, SAP Forums, and related events, where I deliver knowledge sessions as well as one-on-one expert consultations with customers.To support the continuous improvement of the SVAT team, I actively contribute by sharing knowledge, best practices, process improvements, and case studies of completed engagements with colleagues across the globe. This collaborative approach helps enhance the overall capabilities of the team, ensuring we consistently deliver exceptional value to our customers.

Walldorf, Bw, De

Walldorf, Bw, De

Walldorf, Bw, De

The Procurement Customer Success Partner (S-CSP) is responsible for the daily management of assigned Cloud customer accounts, focusing on account management strategies and engagement and expansion plans to ensure profitable growth. This role aims to maximize the value that customers and SAP derive from adopting the Ariba and Fieldglass platforms while ensuring customers utilize their entitled subscription software. The S-CSP acts as the primary contact for customers, maintaining satisfaction through issue mitigation and escalation management.

Waldorf, De

As a consultant specializing in SAP Ariba solutions, I leveraged my in-depth knowledge of the client’s industry and organizational processes to tailor effective solutions and enhance their business operations. Strive to understand and analyze client needs, conduct workshops to discuss and document product and process designs, and manage the full lifecycle of Ariba implementations. Guided clients through the design and decision-making process, ensuring alignment with Ariba Best Practices, and authored detailed Functional and Technical design documents to support successful project outcomes.

London, Gb

Key Accountabilities:Lead Consultant:• Lead and assist in preparation and delivery of a project plans, project budgets, and work plans.• Maintain ‘big picture’ view of project goals.• Maintain application knowledge as assigned to business process areas.• Demonstrate an ability to solve a company’s business requirements through the blending of people, process and technology.• Effectively transfer design and configuration knowledge to team members and provide "Best Business Practice" knowledge to aid in the design process.• Proactively anticipate project ‘deviations’ and be responsible for taking immediate corrective action.• Be involved in new business development activities by assisting the sales team with consulting, presales and advisory support.Global Enablement Lead:• Lead Education and Learning enablement for all SAP Ariba solutions for ES2P.• Provide fundamental and advanced SAP Ariba solutions training.• Create education and training content for purposes of commercial delivery to our customers. • Liaise with SAP Ariba Partner Enablement to ensure ES2P has the latest access to training and materials.Head of Global Communities (SME Network):• Guide the global team of ES2P solutions and business process experts to create and maintain our IP.• Focus and prioritize the creation of collateral across applications and business processes for pre-sales, sales, delivery, and training within the Global Community Teams.• Work with other senior leaders to develop programs and deliver quarterly report backs regarding progress of defined initiatives.PreSales Demo Consultant:Configure and maintain configurations of Strategic Sourcing Suite of applications in the ES2P Demo Realms.Provide effective and compelling demos to prospective customersCreate Sales Plays for new Service Offerings

Waldorf, De

• Managed global team of education consultants. • Responsible for improving the knowledge, skill and productivity of SAP Ariba Strategic Sourcing & Procurement Service's employees (Cloud). • Responsible for managing a team of consultants who deliver the effective design, development, coordination and delivery of training and development programs for all employees within Business Network - Services. • Assess property-wide developmental needs to drive training initiatives. • Identify and arrange suitable training solutions for employees.• Partner with Senior Management globally to meet needs of the organization.

Waldorf, De

• Design and deliver training curriculum to the various business units within Ariba with a focus on Ariba Sourcing, Contracts, Supplier Information and Performance Management, Procure to Pay, Invoicing and Services Procurement• Overall design and enhancement of enablement programs and processes• Provide supporting documentation and curriculum tracking reports across business units• Develop learning objectives and produce measurability exams• Remain current with software functionality so as to provide up to the minute information to new and existing consultants

Waldorf, De

• Assist with all aspects of a customer's deployment of Ariba Sourcing, Contracts and Supplier Information and Performance Management including (but not limited to): process configuration, documenting future process flows, user interface configuration, master data collection and loading, and project management• Coach customer team on Best Practices and implementation strategy• Provide customized product demonstrations to ensure customer buy in (advanced e-auction funcationality, contracts, etc.)• Act as a liaison between the customer and various groups within Ariba such as Technical Support, Sales, Consulting, Engineering, Services and Product Management• Document and coach internal process improvements to ensure efficiency and customer satisfaction• Proactively escalate customer and site performance issues to the appropriate parties

Waldorf, De

• Design and deliver complex Rfxreverse auctions (project and bidding strategy, spend segmentation) requests for information and requests for proposals• Effectively manage an internal supporting project team to ensure success of customers’ sourcing initiatives• Continually communicate project status and supplier issues to customer team• Proactively escalate customer and site performance to the appropriate parties• Prepare detailed bid analyses and award scenarios for customer teamsResponsible for effectively and efficiently managing a team to execute projects with an overall team and personal customer satisfaction rating of 8/10. Have sourced over $186 million (USD) in spend as a Sourcing Manager with over $32 million (~17%) potential savings.Metals, die/laser cut, castings, stampings, electrical, circuit boards Also worked on Global and European Projects communicating with Customers and suppliers in French.

Managed global suppliers through the e-auction process from identification, qualification and participation.

St Petersburg, Florida, Us

• Responsible for planning, scheduling, monitoring, and directing projects and/or implementing a solution that met client requirements• Led multiple, concurrent projects of varying complexities • Managed internal resources as well as third party contractors to ensure projects meet established time, cost, technical, and quality objectives• Operated autonomously with limited supervision

Us

• Responsible for monitoring, and facilitating projects that met client requirements• Led multiple, concurrent projects of varying complexities • Managed third party contractors to ensure projects meet established time, technical, and quality objectives• Operated autonomously with supervision

Ba, Language, Literature And Culture

Education record

Certificate Of French Proficiency, French Language & Culture

Ba Candidate, French

C.P.M.

High School Diploma