Reviewed electronic files for quality, correct as necessary, reporting results back to account managers. Subject Matter expert for any CBAS (COBRA database) and COBRA related file questions. Responsible for all of the training in file processing for our team. Created process documents, for team to reference, detailing specific result file errors and how to handle each. Handled monthly quality auditing.Processing of incoming termination and new hire files from customers to produce COBRA notification & HIPAA packages which included retrieving files, formatting, rating, and importing into FileMaker. Identify non-standard processes and work with Account Managers and Policy Holders to offer automated solutions. Maintain COBRA Notification mailbox within Outlook, handling items w/ timely resolution. Meet/Exceed any Performance Guarantees attached to a plan sponsor's contract. Handle file Spec calls with AM's and PH's. Run reports for AM's from FileMaker.Run reports for Account Managers from File MakerRun nightly CGI and Print jobs through TSO82

Enrollment Processing (enrolling members into system, applying payments)Notification & HIPAA notice processing (retrieving files, formatting, importing into FileMaker). Member Correspondence Processing. Plan Sponsor/Member call-backs. Special Handled Enrollment Processing. Identify non-standard processes and work with Account Managers and Plan Sponsors to offer automated solutions. Daily Balancing Accuracy. Meet/Exceed any Performance Guarantees attached to a Plan Sponsor's contract

Supporting team of twenty plus analysts & consultants Review Long Term Disability diary report Responsible for analysis & mailing of Termination Letters.Request stored files from Iron Mountain vendor through website.Performed many clerical duties including: Review, print, scan & mail letters for Work At Home employees, Filing, Mail Maintained several mailboxes within Outlook Participated in the implementation of phone stations Responsible for assigning tasks to analysts in the workability system queue.Life Claims SME for Imaging System. Duties included: Maintain/answer all requests in the “Life Claim Imaging” mailbox, Identify & release claims & documents from Web Error Queue, Print documents/files from SIR (Stored Information Retrieval) imaging system for legal issues, Track issues/errors and report them to ACS vendor daily, Provided training to Life Claim Analyst new hires for Imaging SystemCheck processing

Responsible for gathering information pertaining to all aspects of filing death claims. Responsible for accurate submission of beneficiary designation forms by customers and assisting in any way. Handled eligibility requirements, eligibility files, contracts, plan descriptions, performance guarantees. Familiar with proposals, installation process, enrollment process, and Evidence of Insurability statements.Participated in the development of workflow design for the BMS Unit. Piloted the use of the Desk Top Faxing tool. Demonstrated ability to use and understand system tools and assists team members as requested. Continually demonstrated organizational skills on a daily basis and demonstrates the willingness to assist team members with backlog as requested. A key player during the implementation and initial usage set up for Crystal Reporting. Instrumental in the development and creation of customized reports for both internal and external customers.