Lisandro Ortega Daverio Email & Phone Number

Argentina

Distrito De Tel Aviv, Israel

Distrito De Tel Aviv, Israel

•Specialized in resolving complex API integration issues with channel managers and hotel systems, showcasing expertise in Hyperguest API protocols as well as Expedia, Hotelbeds (Apitude), Revato, and Travelgatex API protocols.•Led efforts in troubleshooting API requests from demand partners, ensuring seamless communication and swift issueresolution.•Successfully collaborated with product development teams, contributing valuable insights to enhance Hyperguest'sAPI functionality and user experience.•Played a pivotal role in certifying agencies connecting to Hyperguest's API, working closely with their software teamsto facilitate smooth integration.•Demonstrated effective escalation and communication through JIRA, ensuring efficient bug reporting to developmentteams for prompt resolution.

Israel

•Delivered Level 1 technical support for agencies and hotels, focusing on integrating Hyperguest with channel managers, PMS, and industry integrators.• Managed tickets efficiently in ZohoDesk, ensuring high-performance issue resolution for client satisfaction.• Collaborated with cross-functional teams, including account management and product development, enhancing overall workflow effectiveness.• Expertly handled XML/JSON logs for Hyperguest API interactions, resolving integration issues with a deep understanding of system complexities.• Played a key role in improving platform functionality by addressing errors, identifying potential bugs, and reporting to the development team via JIRA.• Led calls and conducted onboarding sessions for major hotel chains, aligning their distribution strategies with Hyperguest's tools to optimize functionality.

Israel

Argentina

• Provide exceptional Level 1 and Level 2 technical support, ensuring outstanding customer service and prompt troubleshooting assistance.• Conduct onboarding calls for smooth system installation and configuration, ensuring efficient implementation• Network and system configurations, optimizing performance and promptly resolving issues.• Manage tickets effectively, ensuring timely follow-up and resolution to maximize customer satisfaction.• Collaborate closely with development and quality assurance teams, sharing project updates on JIRA and Airtable.• Actively contribute to project management and collaboration efforts, ensuring seamless coordination with cross-functional teams.•Utilize Airtable, JIRA, Google Workspace, HubSpot (CRM), Slack, and Zenvia Conversion to facilitate seamless collaboration, efficient project organization, and streamlined communication in my current role.• Exhibit strong problem-solving skills, identifying and resolving technical issues to minimize downtime and maximize customer satisfaction.• Implement proactive customer success strategies to drive client satisfaction and retention, including regular check-ins, performance reviews, and identifying opportunities for upselling or cross-selling.• Leverage expertise within a thriving medium-sized B2B startup, renowned for its innovative SaaS solutions, to deliver exceptional technical support and customer service.• Apply advanced SLAs and KPIs in a dynamic startup environment, utilizing agile methodologies such as SCRUM.As a Customer Support Representative ar Popapp, I consistently exhibit a proactive and solution-oriented approach, leading to enhanced customer experiences and successful project outcomes.

Colorado, Estados Unidos