• Provided reference and readers' advisory service to adults, teens, and children• Led the monthly Fiction Book Club• Delivered computer classes and one-on-one “Book a Librarian” sessions• Planned and executed a monthly program for adults with disabilities• Provided children’s programming (story times, bingo, puppet shows) as needed• Contributed to weeding of adult fiction and non-fiction collections• Volunteered to beta test new functionality of TPL’s website

• Established good relationships with serials subscription customers in Eastern Canada, upstate NY, and New England and performed outreach to address questions about customer service and to educate library staff• Developed and delivered training on electronic tools and services, one-on-one and large groups• Consulted and instructed on best practices in e-resource access and management, eBooks, databases, usage statistics, ILS services• Coordinated solutions to service issues, working remotely as part of a team of librarians, dealing with many departments at EBSCO• Monitored listservs, blogs, and social media for issues, hot topics, library trends

• Served as intermediary between librarians, e-resource publishers, and EBSCO Canada office• Pursued and tracked information on publisher e-package offerings• Troubleshot access and registration issues• Provided guidance to customer service representatives in use of e-resource tools and services

• Trained and supported faculty in use of online learning management systems• Maintained short term loan collections, including e-reserves and course documentation file• Responsible for revision of policies and procedures relating to course support• Provided circulation and reference desk service

• Assisted Cataloguing Department by locating descriptive cataloguing for e-resources• Proofread database entries, corrected errors, resolved research queries in development of Canadian Necrology Database

• Provided circulation and information desk service• Assisted librarians with collection development tasks• Responsible for all Inforum interlibrary loan and document delivery (Feb-Mar)

• Scheduled and supervised casual staff working at circulation desk• Developed and conducted customer service workshop for casual staff with another supervisor• Performed duties pertaining to stacks maintenance, interlibrary loan, document delivery and updating procedures

• Provided circulation service at both arts and science libraries• Assisted patrons with use of microform materials and equipment

• Updated records in Halton Community Services Database (http://hipinfo.info)• Provided information and referral services to patrons via telephone