Lisa Ronald Email & Phone Number

Central Library

Richmond Green Library

S. Walter Stewart Library

• Provided reference and readers' advisory service to adults, teens, and children
• Led the monthly Fiction Book Club
• Delivered computer classes and one-on-one “Book a Librarian” sessions
• Planned and executed a monthly program for adults with disabilities
• Provided children’s programming (story times, bingo, puppet shows) as needed
• Contributed to weeding of adult fiction and non-fiction collections

Toronto, Canada Area

• Established good relationships with serials subscription customers in Eastern Canada, upstate NY, and New England and performed outreach to address questions about customer service and to educate library staff
• Developed and delivered training on electronic tools and services, one-on-one and large groups
• Consulted and instructed on best practices in e-resource access and management, eBooks, databases, usage statistics, ILS services
• Coordinated solutions to service issues, working remotely as part of a team of librarians, dealing with many departments at EBSCO
• Monitored listservs, blogs, and social media for issues, hot topics, library trends

• Served as intermediary between librarians, e-resource publishers, and EBSCO Canada office
• Pursued and tracked information on publisher e-package offerings
• Troubleshot access and registration issues
• Provided guidance to customer service representatives in use of e-resource tools and services

• Trained and supported faculty in use of online learning management systems
• Maintained short term loan collections, including e-reserves and course documentation file
• Responsible for revision of policies and procedures relating to course support
• Provided circulation and reference desk service

• Assisted Cataloguing Department by locating descriptive cataloguing for e-resources
• Proofread database entries, corrected errors, resolved research queries in development of Canadian Necrology Database

• Provided circulation and information desk service
• Assisted librarians with collection development tasks
• Responsible for all Inforum interlibrary loan and document delivery (Feb-Mar)

• Scheduled and supervised casual staff working at circulation desk
• Developed and conducted customer service workshop for casual staff with another supervisor
• Performed duties pertaining to stacks maintenance, interlibrary loan, document delivery and updating procedures

• Provided circulation service at both arts and science libraries
• Assisted patrons with use of microform materials and equipment

• Updated records in Halton Community Services Database (http://hipinfo.info)
• Provided information and referral services to patrons via telephone

Master Of Information Studies, Library Science

Activities and Societies: Convenor of CLA Toronto Student Chapter

B.A., History & Religious Studies