Lisa Palombo Email & Phone Number

Vero Beach, FL, US

Florida, United States

• Lead end-to-end ServiceNow implementations, managing projects from initiation to deployment, ensuring timely delivery within scope and budget.
• Collaborate with cross-functional teams including developers, architects, and business stakeholders to gather requirements, define workflows, and configure custom ServiceNow solutions.
• Develop detailed project plans, schedules, and risk mitigation strategies, ensuring alignment with client goals and compliance with ITIL best practices.
• Monitor project performance using KPIs, facilitating sprint reviews, and adjusting project timelines as necessary to meet evolving business needs.
• Conduct UAT sessions and coordinate testing to ensure high-quality ServiceNow solutions prior to release.

Phoenix, Arizona Area

• Maintained strong client relationships promoting understaning of customer needs, managing expectations, and fostering trust through clear communication, transparency, and consistent delivery of project milestones.
• Collaborated with practice leaders and cross-functional teams including sales, accounting, and resource operations to match team consultants and external contract resources with client engagements
• Supported Cprime consultants with logistics, project onboarding details and context. Ensure all consultants have the proper tools, details, contacts, and responsibilities to be successful
• Responsible for working with the clients and the Cprime internal team to further gather requirements, refine scope, and help build adoption for the ultimate solution.
• Managed project financials, scope, schedule, team resources, team logistics, ensuring customer satisfaction and managing expectations.

Phoenix, Arizona Area

• Responsible for coordination and creation of program migration deployments, including detailed migration and rollback plans for the go-live phase of the project.
• Ensured all features have been fully implemented successfully and functionality is working across all integration systems as expected.
• Coordinated with Business Transformation Group to ensure communications to all stakeholders have been properly prepared, reviewed and distributed according to plan.
• Prepared deployment updates weekly ensuring all stakeholders stay informed of ongoing process, risks and issues as they occur.
• Facilitated post-deployment retrospective with all team members of the program to improve the release process and improve program productivity and quality

Phoenix, Arizona Area

• Responsible for planning and facilitating complex, high-priority business sponsored projects and programs.

Tempe, AZ

• Responsible for the establishment of project management policies and guidelines for the information technology department, including the design and implementation of process improvement standards.

Phoenix, Arizona Area

• Managed a $2.5M technology initiative, which provided a highly available, and stable messaging platform connected to existing bank systems. Project met its goal by reducing file-processing time by 33%. Project Manager.

Phoenix, Arizona Area

• Responsible for project management activities driving development, implementation and deployment of an enterprise data warehouse solution.

Scottsdale, AZ

• Automated process improving quality controls for loan documents by fast-tracking the implementation of six environments for a new imaging system. The project provided business partners with a testing and development.

• Served as Art Director of the Chapter’s Newsletter team. Lead the strategic direction, planning and creative vision of the Chapter’s first newsletter, contributing to the organization’s improved professional image.
• Developed and executed Chapter event communication advertising, producing a 40% boost in event attendance and increasing chapter revenue over $10K in 2007.

Phoenix, Arizona Area

• Managed a complex technology solution project enabling a new product launch and completed a system software upgrade, which achieved quarterly projections of $75K in new revenue

Tempe, Arizona

• Governed a delivery process for new Dell Management Services $1M program initiative, providing a leading edge technology solution for on-demand inventory reporting.

Kenilworth, New Jersey

• Directed implementation of a multi-regulatory compliance initiative resulting in the execution of new business rules and strategies. The effort provided a new web based technology that produced on-demand reporting.

Kenilworth, New Jersey

• Established and delivered business processes improvements for a $2.3M technology solution, providing the business with 40% faster response time to support field sales associates.

Princeton, New Jersey

• Managed Corporate Headquarter training project for Microsoft Outlook email transition. The initiative produced a savings of $120K by eliminating the need to outsource training.
• Developed and launched an intranet resource directory which provided a communication portal for more than 1K internal users. The effort saved the business $10K in lost productivity and was recognized by the Information.

Princeton, New Jersey

• Designed templates and repeatable process for the proactive management of intranet web content, which provided an annual savings of $25K.
• Produced and managed creative visual solutions for business partners including web sites and print design incorporating ETS graphic practices and standards.