Computer / Technical Support (Hosting Support)
Gilbert, Arizona
• Hired directly in to Tier 2 Hosting Support, delegated to fill in as tier 3 when tier 3 reps were not available• Troubleshoot technical issues from hosting configurations to assisting with database and application issues• Investigated tough issues with DNS, SSL, Hosted Exchange & Office 365, Workspace Email, Website Builder, Email Marketing, Online Bookkeeping, Get Found, as well as all other GoDaddy services• Consulting with customers and making sales recommendations of products… Show more • Hired directly in to Tier 2 Hosting Support, delegated to fill in as tier 3 when tier 3 reps were not available• Troubleshoot technical issues from hosting configurations to assisting with database and application issues• Investigated tough issues with DNS, SSL, Hosted Exchange & Office 365, Workspace Email, Website Builder, Email Marketing, Online Bookkeeping, Get Found, as well as all other GoDaddy services• Consulting with customers and making sales recommendations of products based on their needs Show less