Lisa Pustelak Email & Phone Number

Focused on helping manufacturers in Northwest and Northcentral PA improve their culture to retain the employees they have and attract the ones they need through training, coaching, and strategic planning.

Crawford County Pa

As a Strategic Business Advisor, I assist manufacturers with business growth opportunities, cost reduction strategies, innovation, and problem-solving in the areas of Crawford County, Warren County, Edinboro, and Corry. Also serving as an Employee Development Specialist, I provide onsite and public training programs on topics such as critical thinking, improvement kata, and customer service.The NWIRC is a vital resource for small to medium manufacturers in it's 13 county footprint. In addition to the variety of services we offer directly, we have a vast network of partners whom we work closely with to ensure our manufacturers create, meet and exceed goals that keep their business thriving.

Lisa is focused on helping manufacturing companies grow your people and your business by shifting mindsets and improving critical thinking, communication, and leadership skills.Lisa is the founder and CEO of LEDGE Enterprises, LLC. LEDGE stands for Lead, Engage, Develop, Grow and Empower. These are the principles Lisa uses as an Employee Development Strategist to help companies increase productivity and improve morale. This is accomplished by building confidence, changing mindsets, and creating an understanding that success happens by choice not by chance. Through keynotes, breakout sessions, team meetings, and customized programs, Lisa delivers engaging, dynamic, informative, and action-oriented presentations that not only motivate audiences but provide clear next steps to change behaviors and improve performance.

Robert C. Davis and Associates (RCDA) is not just another training, coaching and consulting company. We are a change agent that helps customer contact centers achieve their goals and sustain their success with an exclusive process we call The Quality Conversation.Highlights of activities and accomplishments:By teaching The Quality Conversation in the classroom and then following the participants to the floor for coaching we help individuals meet and exceed their sales and customer satisfaction goals as well as help teams see significant increases in their metrics.Implement floor management strategies for both company owned and outsourced call centers to increase sales and/or improve customer satisfaction scores. Improved specific sales targets by 46% by focusing on improving coaching and leading effective sales huddles.Train, implement and sustain specific sales processes throughout organizations.Analyze and assess current site performance and recommend strategies for improvement.Bringing a fresh, positive and excited perspective to an organization helps improve employee morale, boost sales, and significantly impact overall productivity.

Increase and maintain account base of over 5,000 small business accounts. Prospect for new business and partner with customers to develop customized wireless data solutions that help them get more done in a day without adding staff or hours.

Increase data sales in 20 stores in the Western PA, Eastern OH and Northern WV areas. Visit stores regularly to observe, coach and train sales teams on selling data products and services. Create and share ideas on how to increase data sales within territory. Facilitate data certification testing.

Increase sales of wireless data products within the Business, Retail and Indirect Channels. Working in a territory of 3 states which include up to 22 Business reps, 38 Retail stores and multiple indirect locations. Provide sales and technical support of all wireless data products. Facilitate both in class and one on one training for both employees and customers, including but not limited to devices, products, services, and third party applications. Install and troubleshoot BlackBerry Enterprise Server software. Attend sales calls with or without a sales rep to determine customers needs, develop solutions, present proposals, and close sales.

Train and motivate sales and customer service team. Maintain and grow existing sales base of 400+ major accounts. Attain monthly, quarterly, and yearly sales objectives. Recruit, hire and train new employees. Coordinate and manage special projects.

Increase sales of cellular services. Manage, maintain, and increase major accounts. Provide customer service. Achieve monthly, quarterly, and yearly objectives.