Lisa Wales Email & Phone Number

Mirfield, Gb

West Yorkshire

DirectorLPD Associates LtdApril 2015 – presentWhatever the scale or sector of your organisation, your people are vital to its success. Employees and employers all need support to achieve their personal or professional goals and when these ambitions are aligned, your people will be more fulfilled and your organisation more productive. At LPD (Learn | Perform | Develop), we help harness the skills, behaviours and mindsets to achieve those goals for individuals, teams… Show more DirectorLPD Associates LtdApril 2015 – presentWhatever the scale or sector of your organisation, your people are vital to its success. Employees and employers all need support to achieve their personal or professional goals and when these ambitions are aligned, your people will be more fulfilled and your organisation more productive. At LPD (Learn | Perform | Develop), we help harness the skills, behaviours and mindsets to achieve those goals for individuals, teams, leaders and organisations. In line with our mission to raise the effectiveness of workplaces, our guiding principle is that no-one should have a bad day at work. Creative, practical and willing to work through difficult issues with honesty and skill, we offer a variety of solutions that raise individual and organisational performance and support effective change management. Show less

Mirfield, West Yorkshire

Reporting to the Executive Principal, I led the HR function of The Mirfield Free Grammar Multi Academy Trust to deliver HR strategy, policies and procedures to support the organisation's mission, vision and goals for approximately 350 staff. I delivered organisational development through change projects, coaching and mentoring staff & designing and delivering learning and development programmes. I grew a team of HR administrators and a specialist Recuitment Manager to focus on improving pupil… Show more Reporting to the Executive Principal, I led the HR function of The Mirfield Free Grammar Multi Academy Trust to deliver HR strategy, policies and procedures to support the organisation's mission, vision and goals for approximately 350 staff. I delivered organisational development through change projects, coaching and mentoring staff & designing and delivering learning and development programmes. I grew a team of HR administrators and a specialist Recuitment Manager to focus on improving pupil outcomes by recruiting the most outstanding candidates in both teaching and support roles and then offering new recruits first rate training and development programmes to ensure retention and engagement. Key Achievements: Led the recruitment process of a new Principal which included the use of psychometric profiles and an assessment centre. Closely supported the newly formed Senior Leadership team by giving HR advice and also providing one to one coaching using behavioural profiles which increased leadership effectiveness. Improved the morale and engagement of non-teaching staff through the delivery of change management and team building workshops. Implemented Performance Management for non teaching staff through the introduction of an on-line performance management system and the design and delivery of PM training programmes. Reduced both short and long term absenteeism through the implementation of absence recording & reporting systems, training line managers in the management of absence and tackling complex long term cases to positive outcomes working closely with employee healthcare and trade unions. Show less

Mirfield, West Yorkshire

Reporting to the Principal, this was a new, and the first, non teaching role on the senior leadership team of a large outstanding secondary school (200 staff). I set up an HR function and led on the introduction of leadership development programmes both internally and externally at other schools. Key Achievements: Established a strategic and operational HR function within the school including the implementation of key performance indicators for HR. E.g. reduced absence rates to… Show more Reporting to the Principal, this was a new, and the first, non teaching role on the senior leadership team of a large outstanding secondary school (200 staff). I set up an HR function and led on the introduction of leadership development programmes both internally and externally at other schools. Key Achievements: Established a strategic and operational HR function within the school including the implementation of key performance indicators for HR. E.g. reduced absence rates to < 4%. Coached and mentored Line Managers to manage challenging people problems reducing instances of discipline and grievance. . Introduced a series of development programmes which helped to embed a performance management culture amongst support and teaching staff that led to increased employee engagement and improved performance.Used the Kirkpatrick Evaluation Model to identify ROI of training & development programmes and demonstrated programmes had a direct impact on improving exam results, team working and leadership competency. Took the lead of the assessment process and ensured the achievement of the IIP Gold Standard. In addition to the duties and responsibilities of my Training & Personnel role I also had responsibility for our in-house catering team of 17 employees. The team consistently achieved the Healthy Schools Award as well as the highest possible health rating from the Local Authority and Environmental Health and had a take up of school meals far higher than the national average. Show less

Uk

In 2008 I opted to take voluntary redundancy from GE Money. I undertook many short term, interim assignments focused on the development of organisations and people. I worked with companies on a self employed basis across a variety of sectors including; Not for Profit, Charity, Further Education, Financial Services, Secondary Education and Manufacturing.

Emea

Reporting to the European General Counsel, I continued to oversee the Responsible Lending Project, supporting and mentoring the new RL Leader whilst working closely with the GE HR team to improve the pipeline of talent into the Legal & Compliance function across Europe. Key AchievementsWorked in conjunction with GE Money EMEA Talent Management team to support and co-deliver a European talent acceleration programme, acted as coach to 6 delegates and completed executive… Show more Reporting to the European General Counsel, I continued to oversee the Responsible Lending Project, supporting and mentoring the new RL Leader whilst working closely with the GE HR team to improve the pipeline of talent into the Legal & Compliance function across Europe. Key AchievementsWorked in conjunction with GE Money EMEA Talent Management team to support and co-deliver a European talent acceleration programme, acted as coach to 6 delegates and completed executive assessments for high potential employees across all functions and countries. Received positive feedback on the quality of assessments carried out and effective contribution to succession plan. My 6 delegates graduated successfully and were promoted. Designed and delivered a 3 week European leadership development academy for 20 high potential managers. 60% of the delegates were promoted within 10 months of completing the programme filling many vacant positions. Recruited internal and external providers to deliver soft skills and co-ordinated all venue logistics across 3 countries on time and within budget. Seconded to a GE USA HQ working group to improve the New Hire Induction programme for Managers. Designed and delivered elements such as career planning, which received the highest evaluation feedback from delegates on the USA pilot and other programmes. Show less

Global

Reporting to the European General Counsel, I was asked to take on a major cultural change project following the success of previous quality projects.Key AchievementsLed a cultural change programme resulting in the implementation of a Responsible Lending Standard that all businesses in EMEA were required to adapt & implement. The standard had a significant impact on the culture of the organisation and went on to be adopted as a global best practice. I was awarded the highest GE… Show more Reporting to the European General Counsel, I was asked to take on a major cultural change project following the success of previous quality projects.Key AchievementsLed a cultural change programme resulting in the implementation of a Responsible Lending Standard that all businesses in EMEA were required to adapt & implement. The standard had a significant impact on the culture of the organisation and went on to be adopted as a global best practice. I was awarded the highest GE Quality award for this work. Completed an eight month secondment as Head of Compliance in a business experiencing intense regulatory scrutiny: improved team morale, compliance policies, monitored & managed breaches.Facilitated senior leadership teams to identify and mitigate risks. Contributed to the development and implementation of risk management tools resulting in more effective ownership and management of risks. Coached country Compliance Leaders in the use of tools and developed peer assessment and best practice sharing system for business Compliance programmesDesigned a new senior executive compliance training programme for in-house delivery within each European business. Trained over 20 Compliance Leaders to deliver the programme which raised compliance awareness and improved team working in each business. Show less

Global

I was put forward for this global role by the Global Compliance Leader. Key Achivements: Facilitated and managed a cross cultural team to develop and roll out best practice standards for a “Know Your Intermediary” process across 30 + global businesses using Six Sigma methodology. Improved the standard of intermediaries recruited and reduced incidences of fraud. In the face of significant resistance, persuaded 50 Senior Sales Executives to be trained to cascade training to their… Show more I was put forward for this global role by the Global Compliance Leader. Key Achivements: Facilitated and managed a cross cultural team to develop and roll out best practice standards for a “Know Your Intermediary” process across 30 + global businesses using Six Sigma methodology. Improved the standard of intermediaries recruited and reduced incidences of fraud. In the face of significant resistance, persuaded 50 Senior Sales Executives to be trained to cascade training to their sales teams. Developed and delivered the training.Led a cross functional team to develop best practice standards for customer complaints resolution and managed the implementation in 30 GE Money businesses. Improved the effectiveness of the complaints process, reducing complaint handling time and the numbers of escalated complaints. Show less

Global

I was head-hunted by the new Global Compliance leader who, impressed by what had been achieved in our UK business, asked me to roll the framework out across all our global businesses. Key Achievements: Developed a global model for Compliance training that included training resources for use in 30 countries by approx. 20,000 employees. This model and the resources became best practices and were adopted by other GE businesses world wide. I was awarded the highest GE quality award… Show more I was head-hunted by the new Global Compliance leader who, impressed by what had been achieved in our UK business, asked me to roll the framework out across all our global businesses. Key Achievements: Developed a global model for Compliance training that included training resources for use in 30 countries by approx. 20,000 employees. This model and the resources became best practices and were adopted by other GE businesses world wide. I was awarded the highest GE quality award for this work. Coached and mentored Compliance Leaders in many countries to improve the buy-in and acceptance of Compliance which reduced risk and compliance issues. Managed the roll out & implementation of new Ethics and Integrity policies across GE Money. Worked with external training providers to introduce e-learning to businesses, reducing training times by 50%.Led a senior team in the development and delivery of a Compliance training programme for over 200 senior executives in five European locations that drastically improved the image and ownership of Compliance and far exceeded the expectations of the audience. “Well planned, well presented, timing good, great day of learning”. Show less

Leeds, West Yorkshire

My first role at GE where I was recruited to raise the profile of Compliance and develop a robust & effective compliance training programme. Key AchievementsDesigned and developed a training and communication framework from scratch to meet all strategic Compliance needs for the entire business. This included innovative tools for training needs analysis and four levels of evaluation where previously none existed. Introduced fun interactive e-learning which improved profile of… Show more My first role at GE where I was recruited to raise the profile of Compliance and develop a robust & effective compliance training programme. Key AchievementsDesigned and developed a training and communication framework from scratch to meet all strategic Compliance needs for the entire business. This included innovative tools for training needs analysis and four levels of evaluation where previously none existed. Introduced fun interactive e-learning which improved profile of Compliance function and reduced training costs by 50%. Evaluation showed a reduction in Data Protection breaches which improved customer experience and reduced regulatory risk.The framework radically improved delivery times, attendance and evaluation scores of Compliance training programmes and was adopted as a company best practice globally.Improved the Compliance section evaluation scores on the Corporate Welcome Programme by 80% thus increasing Compliance awareness and buy in. Coached Team Leaders to pro-actively manage adherence to compliance and integrity policies which reduced potential risks. Show less

Pudsey, West Yorkshire

Kingscourt was the training consultancy division of CAPITB, the National Training Organisation for the Clothing Industry. Reporting to the Associate Director, I led a team of 10 Consultants and Training Advisors to increase business volume by 40% and new contacts by 50% in 10 months through the development and delivery of management, supervisory and soft skill training programmes for the manufacturing sector.

Pudsey, West Yorkshire

I was promoted to the position of Centre Manager to help the business expand it's services to the wider manufacturing sector. Key Achievements:Increased business opportunities significantly by setting up and managing a centre for accredited National Vocational Qualifications. Obtained accreditation for 10 NVQ’s in 12 months including Management NVQ’s and Learning & Development NVQ’s as well as NEBSM supervisory qualifications. Managed a team of 6 administrators… Show more I was promoted to the position of Centre Manager to help the business expand it's services to the wider manufacturing sector. Key Achievements:Increased business opportunities significantly by setting up and managing a centre for accredited National Vocational Qualifications. Obtained accreditation for 10 NVQ’s in 12 months including Management NVQ’s and Learning & Development NVQ’s as well as NEBSM supervisory qualifications. Managed a team of 6 administrators to provide an efficient admin service for over 50 regional training officers and consultants. Show less

North East England

My first role with CAPITB. Key Achivements:Increased number of recruits in the clothing factories of North East of England by over 50 % and improved retention rates on youth training programmes. Raised standards of training and numbers completing an NVQ at the end of their training programme. Trained and assessed client staff to deliver clothing NVQ's and acted as an Internal Verifier for the awarding body.

Blyth, Northumberland

I was recruited to coordinate and organise a community arts programme for young people with learning difficulties. Key Achievements:Introduced a structured learning environment to a government community project which increased levels of funding and greatly improved the variety & content of learning experiences for young people with learning difficulties.

North Tyneside

I was originally recruited to deliver community education programmes to disadvantaged or disaffected people to encourage participation in further education. After 3 months, following the resignation of the project co-ordinator, I was asked to take on the role. Key Achievements:Recruited and trained a team of 8 facilitators, carried out marketing activities and increased the number of Community Education programmes delivered from 2 to 18 over an 18 month period.

Corporate And Executive Coaching

Activities and Societies: Corporate & Executive Coaching Accrediting my skills as a an Executive and Corporate Coach.

Bachelor’S Degree, Perfomance, 2:2

Activities and Societies: Drama Society, Film Club. Applied drama and performance skills, contemporary dance, anthropology of art, history.

A Levels And O Levels, English, Sociology, Psychology, Drama.

Activities and Societies: Drama group, film club.

O Levels & Cse'S, English Language And Literature, French, Geography, Chemistry, Maths.

Drama Club, Netball.