Lisa Robinson Email & Phone Number

Amherst, OH, US

Westlake, OH

I am a self-motivated, personable professional with a proven record of delivering exceptional customer service expertise, including over 13 years of supervisory expertise. I am currently seeking my next opportunity and can be reached at lisarob618@gmail.com

Brooklyn, OH

Provide exceptional service to patient’s concerns and questions about their equipment.Troubleshoot as needed with patients to determine best first call resolution to their issue.Update and maintain patient records in Salesforce and Oracle, while ensuring HIPAA compliance.Create, process, and complete service and supply order cases in a timely manner, as.

Parma, OH

• Process​ ​incoming​ ​orders​ ​from​ ​Doctors,​ ​Hospitals,​ ​and​ ​facilities​ ​for​ ​durable​ ​medical​ ​equipment.
• Receive​ ​and​ ​work​ ​assigned​ ​equipment​ ​orders​ ​in​ ​an​ ​efficient​ ​manner
• Make​ ​outbound​ ​calls​ ​to​ ​contact​ ​patients,​ ​and​ ​field​ ​incoming​ ​calls​ ​regarding​ ​past​ ​or​ ​current​ ​equipment​ ​needs
• Request​ ​additional​ ​documentation​ ​necessary,​ ​via​ ​phone​ ​or​ ​fax,​ ​to​ ​process​ ​order​ ​from​ ​doctor​ ​or​ ​hospital
• Utilize​ ​database​ ​to​ ​add​ ​or​ ​modify​ ​patient​ ​profile,​ ​insurance​ ​information​ ​and​ ​medical​ ​diagnosis
• Fill​ ​pick​ ​up​ ​orders​ ​and​ ​inform​ ​patient​ ​of​ ​HIPAA​ ​and​ ​billing​ ​rights

North Ridgeville, OH

Processed phone, fax, and emailed inquiries from dealers needing assistance with quoting or ordering complex rehab equipment, such as power chairs, and custom manual wheelchairs. Acquired vast knowledge of computer system, process, and the equipment offered to ensure that dealers were assisted quickly and efficiently, averaging 50 to 70 calls per.

North Ridgeville, OH

Provided phone support for dealers, consumers, and internal customers.Developed product knowledge for entire Invacare line of products from homecare beds, commodes, and ambulatory products, to standard manual wheelchairs and low end power chairs.Processed returns and recall inquiries in accordance to written policy or regulation.Assisted peers with helpful.

Richfield, OH

Managed the Quality Assurance team of four, as well as the Operations Specialist. Created new assessment process for agents to improve identification and resolution of quality issues.Processed reports weekly, identifying agents that required greater assistance in call handling.Developed comprehensive process manual, ensuring continuity within the.

Amherst, OH

Supported team of 25 Customer Care Agents delivering service to T-Mobile customers.Provided assistance to CCAs fielding calls from T-Mobile customers with new Flex Pay accounts.Maintained management presence by walking the floor, observing call handling, taking escalated calls, and supporting co-supervisors.Coached CCAs regarding their metrics, quality.

Amherst, OH

Supported United Health Group’s Medicare Part D Plan, during the Annual Election Period.Trained newly hired Customer Care Agents on the computer systems for UHG, call handling, customer service, and eligibility and enrollment of UHG clients in a Medicare Part D Plan.Achieved a top five position in the number of enrollments successfully.

Lorain, OH

Supervised staff of 54 associates in processing customer’s billing disputes. Ensured process completed in compliance with Corporate and Federal standards.Reduced financial loss to company by investigating and resolving disputed charges on customer accountsAudited completed adjustments to ensure compliance to federal billing regulations

Lorain, OH

Oversaw department of 60 inbound call center associates.Developed standardized form for call audits, to ensure consistency among staff.Supervised 2 specialized teams; one was processing corrections to credit bureau reports, and the other processing privacy notices for 12 store divisions.

Lorain, OH

Facilitated company policies and procedures to new hires and existing staff.Revised training manuals for all job positions and composed monthly newsletter.

Lorain, OH

Provided consistently friendly and courteous customer service to customers inquiring about their credit accounts.

Associate'S Degree, Business, Travel And Tourism

Education record