Lisa Rook Email & Phone Number

Cincinnati, Oh, Us

Cincinnati, Oh, Us

Mason, Ohio, United States

Responsible for all aspects of managed vision care client billing, cash posting and accounts receivable (A/R) processes for EyeMed.

Cost center manager of 23-32 direct reports (both exempt and non-exempt) and off-shore staff that completed the implementation and billing of Treasury Management products and services (ACH, wire, web based services, commercial card, Wholesale Lockbox, EDM, Vault services, etc.). Coordinated expedited client implementations with Sales and department staff. Responsible for HR functions including: staffing, coaching, goal planning, evaluations, compensation planning, merit discussions, etc. Worked with LOB partners on new and enhanced product/service initiatives as a key stakeholder on all projects.

Department manager of 25 non-exempt employees that completed the implementation and billing of Treasury Management products and services (ACH, wire, web based electronic banking services, etc.). Accountable for the interviewing, supervision, coaching, development, goal planning and evaluations for direct employees. Collaborated with business partners on the implementation or enhancement of new products/services, M&A activities, process improvement projects, and escalated customer issues.

Managed shift of non-exempt staff up to 40 within a 24/7 operation in a production driven environment in the check function. Accountable for the interviewing, supervision, coaching, development, goal planning and evaluations for direct employees. Coordinated all department purchases and accounts payable invoices. Managed the day-to-day customer relationship for department’s largest national client.