Lisa Santoro Email & Phone Number

Manchester, New Hampshire

Manchester, New Hampshire

Involved in requirements gathering and conceptual design of SAP S/4 HANA upgrade. Developing management dashboards in Power BI

Andover, Ma

Supervised 8-member team of billing analysts, collections analysts, cash application specialists and order processing specialists. Responsible for procedural workflows, critical decision making and championing change. Coached and motivated team members with ad-hoc projects that included scoping and testing upgrades to quoting and financial systems. • Managed the digital billing process from signed sales order to A/R reconciliation while monitoring quality, variance analysis and exceptions reports. • Drove operational excellence by establishing, documenting and continuously improving standard procedures and processes. • Identified areas of improvement and drove change by partnering with Finance, IT and other operations groups.• Documented, tracked and resolved complex inquiries and investigations.• Participated in yearly internal and external audits.

Andover Ma

• Reviewed and approved monthly customer invoices and credits. Prepared and/or reviewed monthly financial reports. • Supervised staff tasked with reviewing and approving orders submitted by sales representatives. Reviewed bookings and associated reporting.• Documented, tracked and resolved complex inquiries and investigations.• Managed multiple technical billing integration projects related to company acquisitions. • Developed process documents and training across multiple departments for new hires and off-shore personnel. • Partnered with IT resources to identify and prioritize enhancements for proprietary Billing and Order Entry applications.

Andover, Ma

• Reviewed and approved monthly customer invoices and credits• Established monthly timeline for completing work. • Documented, tracked and resolved customer and internal inquiries and investigations.• Worked with team members, sales and IT to improve order entry process.

Andover, Ma

• Produced monthly customer invoices and credits • Documented, tracked and resolved customer inquiries and investigations.

Salem, Nh

Created, hosted and maintained websites for a variety of small businesses and organizations.Designed emails, newsletters, and graphics for web customers.Part time work only after 2004.

Billerica Ma

Managed engineering team supporting production of marketing databases. Developed standards and best practices to reduce costs and / or processing time. Implemented improved production design and training analysts in new methods. * Documented and deployed improved production strategies, reducing processing costs for multi-million-dollar accounts including Toys R Us, Lord and Taylor, and Petco, saving hundreds of hours of processing time per month. * Measured several quality and turnaround goals and reported them to Corporate. Decreased turnaround time by 10% and improved quality by 10% year on year. * Developed standard documentation for functional and technical specifications and schedules, streamlining implementation process. * Designed and implemented production quality control procedures. * Developed standard offering of database queries for list extraction, response measurement, and Return on Investment (ROI) analysis.

Billerica Ma

• Managed multiple relational Data Warehouse/Datamart engagements through all stages of the project life cycle. • Wrote functional and technical specifications and schedules to meet client deliverables.

Billerica, Ma

• Managed team of analysts responsible for the production of retail marketing databases. • Project Manager for Toys R Us database creation. Largest database project with over 1 Terabyte of data.• Created and documented standards and protocols Retail Customer Data Management database production. Designed and implemented Quality Control procedures. • Developed and conducted extract, transform and load (ETL) training for technical analysts.

Billerica Ma

Bachelor Of Science, Accounting And Computer Science

Activities and Societies: Student Newspaper, Commuter Club, Accounting Club

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program

Activities and Societies: National Honor Society