Lisa Santos Email and Phone Number
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With over 20 years of experience in IT and digital marketing, I specialize in bridging the gap between technical teams and business stakeholders to deliver impactful solutions. My expertise spans business analysis, software testing, web development, and project management, with a strong focus on Agile methodologies and process improvement.I excel at capturing and translating complex requirements into actionable deliverables, ensuring successful project outcomes that align with business goals. Proficient in tools like JIRA, Confluence, and Azure DevOps, I thrive in collaborative environments, driving efficiency and fostering innovation.Passionate about problem-solving and creating scalable solutions, I’m committed to empowering teams to deliver high-quality results. Whether improving system processes or developing user-friendly applications, my goal is to deliver measurable business value and exceed stakeholder expectations.
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Sr. Business Systems AnalystCaci International IncVirginia Beach, Va, Us -
Freelance Digital & Affiliate MarketerSelf-Employed Sep 2022 - PresentVirginia Beach, Virginia, United StatesExperienced digital marketer with 16+ years in helping businesses grow through strategic online marketing campaigns. Expertise in lead generation, sales funnels, email marketing, and content creation. Skilled in affiliate marketing, driving traffic and conversions for various digital products and services. Passionate about helping business owners increase their revenue and achieve long-term success through innovative digital strategies.
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Business Analyst / OwnerLs Virtual Assistant Services Mar 2008 - Jun 2024Virginia Beach, Virginia, United States• Delivered tailored digital marketing and web design solutions, successfully managing over 200 client projects from inception to completion.• Captured client requirements, translated them into actionable deliverables, and oversaw project execution using Asana and Freedcamp, achieving a 98% on-time delivery rate.• Designed and developed websites on platforms like WordPress, Systemeio, Builderall, and High Level.• Created detailed project proposals and collaborated with clients to define solutions aligned with their goals and budgets.• Built strong relationships with clients by delivering personalized services and adapting to their evolving needs.
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Business AnalystYorktown Systems Group Jun 2021 - Aug 2022United States(Client: US Army, TRADOC G2)• Acted as the primary liaison between stakeholders and the development team, ensuring seamless communication and alignment with business objectives.• Conducted requirements elicitation sessions, translating complex stakeholder needs into clear, actionable user stories and backlog items.• Led backlog refinement meetings, reducing task ambiguity by 15%, improving sprint efficiency and team velocity.• Supported QA teams in validating requirements through functional, regression, and smoke testing, reducing post-deployment defects by 20%.• Enhanced stakeholder transparency by creating and delivering detailed release notes after each sprint cycle.• Spearheaded process improvements, optimizing internal workflows and saving 10% of team time per sprint. -
Business AnalystCaci International Inc Jun 2020 - Jun 2021United States(Client: NAVRESFOR, United States Navy)• Partnered with stakeholders to define and document business requirements, enabling the development team to deliver solutions aligned with project goals.• Developed and maintained Software Requirements Specifications (SRS) and user stories in Agile backlogs, ensuring seamless stakeholder approval processes.• Deployed web application and database updates using Azure DevOps, improving deployment reliability by 30%.• Conducted comprehensive testing, identifying and resolving critical issues, resulting in zero high-priority defects in the production environment. -
Sr. Quality Assurance Analyst & LeadTamayo Federal Solutions Llc (Tfs) Jun 2019 - Jun 2020Norfolk, Virginia Area(Client: NAVSEA, United States Navy)• Directed QA activities for MSE and SPEAR applications, ensuring alignment with functional and performance requirements.• Mentored and trained junior QA testers, reducing onboarding time by 50% and improving team efficiency.• Increased test coverage by 400%, significantly improving the reliability of delivered applications. • Collaborated with stakeholders on user story development, ensuring clarity and completeness of acceptance criteria.• Occasionally facilitated Daily Scrum and Sprint Retrospective meetings as interim Scrum Master. -
Lead Software Test EngineerIronclad Technology Services Mar 2015 - Sep 2017Norfolk, Virginia Area(Client: COMNAVAIRLANT, United States Navy)• Designed and executed over 500+ test cases, ensuring thorough coverage of AMSRR web application requirements.• Streamlined defect reporting and resolution processes using JIRA, reducing resolution times by 20%.• Trained and managed a team of four testers, enhancing QA processes and team productivity. • Occasionally served as interim Business Analyst, capturing client requirements and defining project scope for small-scale initiatives. -
Qa Test AnalystSaic Dec 2011 - May 2013Newport News, Virginia(Client: 480th ISR Wing, United States Air Force)• Designed and executed test plans for the UNICORN web application, enhancing system performance and usability.• Introduced standardized bug-tracking processes, reducing defect resolution time by 15%.• Occasionally served as interim Business Analyst, capturing client requirements and defining project scope for small-scale initiatives. -
Qa Test AnalystCascades Technologies, Inc. Feb 2007 - Mar 2008San Juan, Puerto Rico• Reviewed and ensured all requirements were fully tested and accounted for various client projects. Prepared and reviewed test cases, test plans and test reports.• Oversaw bug tracking system with clear steps to reproduce.• Served as an interim Business Analyst capturing client requirements and establishing feature definitions. -
Web ProgrammerDominion Enterprises Sep 2005 - Oct 2006Norfolk, Virginia Area• Designed and developed web applications using ColdFusion, PHP, JavaScript, Ajax, and CSS from written design specifications on small to large-scale projects.• Maintained database-driven websites utilizing Oracle platform.• Resolved bug tickets submitted by end users in a timely manner. -
Info Tech Specialist 1/Web Designer (Internship)Virginia Commonwealth University Dec 2004 - Sep 2005Richmond, Virginia AreaDevelop and maintain client’s website for Internet presence. Implemented an online bookstore using Miva Merchant 4. -
Retail Sales RepresentativeT-Mobile Sep 2003 - Sep 2005Assisted customers with information regarding wireless products and service. Provided outstanding customer service to new and existing T-Mobile customers. Handled minor technical support of handsets. Assisted with opening/closing of store and paperwork. Met and exceeded sales goals each month. A 1st Quarter Winner for the 2004 Winner Circle for achieving over 120% of my activations quota. Received 2004 Peak Achievement Award. -
Application DeveloperFerguson Enterprises Jan 1995 - Jan 2002Reviewed requirements for new and existing programs. Created design documentation to describe program development. Modified, compiled and tested programs using UniBasic. Developed test data for trouble-shooting problems. Worked as lead programmer for small to mid-size projects as well as team member on larger projects.QA Analyst - Responsible for writing test plans designed to test the utility of specific programs as well as overall software integration. Conducted manual testing of programs and reviewed variances with programmers and other team members. Maintained a high degree of error free programs, procedures, systems, and documentation on all software releases. Trained internal customers and department associates on software releases.
Lisa Santos Skills
Lisa Santos Education Details
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Information Technology Applications Development -
Information Technology
Frequently Asked Questions about Lisa Santos
What company does Lisa Santos work for?
Lisa Santos works for Caci International Inc
What is Lisa Santos's role at the current company?
Lisa Santos's current role is Sr. Business Systems Analyst.
What is Lisa Santos's email address?
Lisa Santos's email address is sa****@****ail.com
What is Lisa Santos's direct phone number?
Lisa Santos's direct phone number is +175720*****
What schools did Lisa Santos attend?
Lisa Santos attended Virginia Commonwealth University - School Of Business, Thomas Nelson Community College.
What are some of Lisa Santos's interests?
Lisa Santos has interest in Personal Development, Local Business Marketing, Health, Mobile Marketing, Website Design, Children, Software Quality Testing, Passive Income, Fitness, Lead Generation.
What skills is Lisa Santos known for?
Lisa Santos has skills like Seo, Online Marketing, Marketing, Social Media Marketing, Social Networking, Management, Entrepreneurship, Web Development, Web Design, Mobile Marketing, Social Media, Customer Service.
Who are Lisa Santos's colleagues?
Lisa Santos's colleagues are Brock Norwood, Jamica S., Se`von Mills Mph,ma, Ryan Cramer, Robert Berry, Daniel Kasmierski, Nagarjuna Gowda.
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