Lisa Sherwell Email & Phone Number

London, England, United Kingdom

Established the transformation function to support the acceleration of profitable growth and build of mature functions within the organization required to IPO in 2021Lead team responsible for post-acquisition integrations on time and on budgetAccountable for 12+ project and program managers delivering programs such as Design and build of the Pricing and discounting function, companywide Go-To-Market re-organization, global location and working strategyBuilt and lead the end-to-end corporate strategy process integrating top-down executive aspiration and bottom-up planning to ensure organizational alignment and board level communication. Launched and ran employee strategy engagement program to build understanding and alignment between employees and the organisationInternal Consultant and sparring partner to the CEO and executive leadership team

London, Greater London, United Kingdom

As the Global Account Director for one of SAP’s Top 10 global strategic customers responsible for the total customer engagement and a cross functional team who serviced the customer through their lifecycle across all countries and functionsPartnered with the customer to shift from a legacy high value, yet transactional relationship with declining spend, strained relationships and limited contact with SAP, to a true partnership, reference customer appearing at SAP’s largest conferences making long term strategic commitments to SAPEstablished robust working partnerships between the primary technology providers within Unilever’s ecosystem such as Accenture, Microsoft to improve day to day operationsEstablished a strong account team and succession plan to support the customer and sustainably transitioned that team at my exitEngaged effectively with the SAP Board sponsor for Unilever establishing greater support for both Unilever and SAP internal teams, effecting significant changes and cleared the way on signing an MSA which had been in discussion for a number of years

Merchants is a Dimension Data / NTT CompanyLead a 12-person sales team across new and existing customers in UK, US, Australia and South Africa, selling long term complex business process outsourcing contracts. I was a member of the Merchants Executive Committee, reporting to the Managing DirectorLead the Sale team to win new customers across South Africa, United States,Australia, and UK and achieved growth targets for 2016 and 2017.Lead the largest deal won in Dimension Data (Now NTT across the globe 2016. 2nd largest in 2017Established the sales function with the ability to respond to complex bids with high regulatory demand for our target geographies.Evolved costing models to facilitate a shift to risk models and dealing with high currency volatility for our company and our customers.Exponentially Increased joint sales with other group companies within NTT/ Dimension data, bundling non BPO services .Participated in extensive executive and board level engagement with our customers given the scale of deal and nature of offshoring and outsourcing Customer Service.Responsible for Industry Analyst relations on behalf of Merchants engaging directly with analysts at Gartner and Forester as Industry expert.Designated media spokesperson for both Merchants and Dimension Data.

Cape Town, Western Cape, South Africa

Concurrently managed two call center operations for South Africa’s then largest Business Process outsourcer servicing offshore telco customers in the UK Australia. Across both operations the team delivered B2C customer support and sales.Full P&L responsibility from operations, HR, finance, training, Infrastructure and legal and compliance.Partnered with youth readiness programs to mitigate developing skills shortages and improve social impact of our operations.Responsible for all contractual and pricing negotiations as well as customer growth and retention targets.Managed 10 direct reports with team of 1100 across 2 locationsDelivered Customer Net Promoter Scores comparable to inhouse onshore centers averaging at 45Transformed one Operation from loss making and missing contractual sales metrics to achieving all KPIs and doubled in size by FTE with additional service lines over 4 months Led and oversaw creation of two new sites, globally recognised for their design innovation in driving staff engagement and brand advocacyAchieved industry-leading levels of employee retention through focusing on culture and brand engagementOnboarding an average of 50 resources a month having established highly effective recruitment, onboarding and upskill systems in partnership with HRMaintained string C-Level relationships across both UK and Australia accounts

BPeSA Western Cape is a government and industry fund special purpose vehicle representing the Business Process Outsourcing Industry with a mandate to create jobs. It does this by raising awareness of the industry’s potential internationally thereby assisting in attracting new Foreign Direct Investments and jobs. It achieves this by helping to create an enabling environment for investments to thrive and grow – developing the skills base, supporting SMEs, and providing linkages to the national and regional government, ensuring the implementation of pro-growth policies. Over and above statutory board member responsibilities, I act on behalf of the board to support our objectives. This has included: Meeting with legislative representatives such as the Minister for economic development to resolve industry inhibitors to job creation and youth unemploymentHosting potential foreign investors with the intent of securing local jobs and investment for South AfricaEngaging with fellow industry leaders for industry related issue resolution

Ba, Law, Psychology,Sociology,Politics

Education record