• Promptly and accurately record customer communications, technical troubleshooting steps taken and relevant support activities in our Salesforce/Zendesk ticketing system.• Provide Technical Support via Telephone, Chat, Remote Meeting, and Email.• Managing several tasks in a fast-paced atmosphere with competing priorities.• Continuously train with the most recent and upcoming Kaseya products to achieve the highest level of technical skill.• Was able to understand complex technical concepts, perform troubleshooting and relevant research to identify, implement and confirm resolution.• Efficiently and effectively manage time and complete tasks.• Contribute to building a culture of Trust, Empathy, and Service by training, coaching, and collaborating with fellow/new team members to resolve customer issues.• Provided impeccable customer service.• Displayed organization and critical thinking skills.

Currently teaching game design and abstract art with scratch coding, 3D modeling using tinkercad.

During my internship, I used Zoom to teach Python and how to complete Code.org assignments to elementary and middle school students from two different schools. I introduced the many coding and computational thinking courses available to kids in elementary and middle schools. Lastly, primarily basic programming concepts like loops, conditionals, and debugging are introduced.