Lisa Singleton Email & Phone Number

Greater Philadelphia

• Manage cross functional onboard relationships by providing open communication and excellent customer service skills• Conduct monthly associate quality onboard audits• Identify and coach associates for precision and process improvement• Create and present monthly onboarding dashboard to sales leadership identifying current state of onboards, accuracy, and areas of improvement• Responsible for maintaining the business needs of the team through associate reassignments and… Show more • Manage cross functional onboard relationships by providing open communication and excellent customer service skills• Conduct monthly associate quality onboard audits• Identify and coach associates for precision and process improvement• Create and present monthly onboarding dashboard to sales leadership identifying current state of onboards, accuracy, and areas of improvement• Responsible for maintaining the business needs of the team through associate reassignments and recruitment Show less

Greater Philadelphia

• Responsible for the timely development, documentation, and execution of Community Specialty Pharmacy onboards to create a positive customer experience• Collaborate with cross functional internal and external counterparts to facilitate new customer onboards• Mange, track, and escalate key milestones and deliverables ensuring customer onboarding expectations are met• Participate in strategic initiates and pilot programs to streamline onboarding processes

Greater Philadelphia Area

• Led U.S. & global Billing/ Collections teams managing multi million dollar customer portfolios • Partnered in the management of off-shore Shared Services team • Led annual Billing Compliance audit• Directed annual review of finance controls • Built and trained teams on and off-shores• Managed Credit Card & Direct Debit Receivables• Collaborated across multi-functional teams to minimize liability

Greater Philadelphia Area

• Directed the process of $11M in credit card & $.5M in direct debit receivables• Managed the reconciliation of distributor accounts• Collaborated across teams to approve orders ensuring sales targets were met• Monitored performance metrics and coached teams to sustain performance and accuracy• Conducted on boarding process and training of colleagues

Greater Philadelphia Area

• Maintained customer DEA controlled substance licenses• Managed Vertex, GEO, and sales tax certificate files • Assisted with annual Sarbanes-Oxley (SOX) audit requirements

Greater Philadelphia Area

• Managed ongoing reviews and updates of company Standard Operating Procedures (SOPs)• Processed financial transactions to include credits, debits, and price adjustments• Approved and handled the set-up of new accounts