Lisa Suzuki Email & Phone Number

• Coordinate cross-functional initiatives to streamline operations, devise best practices, establish KPIs, and execute complex system rollouts while working on multiple projects at once.
• Design, iterate, and implement training materials for the entire division (15+ states, 300+ new employees per month) to improve employee performance.
• Communicate with key stakeholders and SMEs to write policies, guidelines, and standard operating procedures for varying departments in a clear and… Show more
• Communicate with key stakeholders and SMEs to write policies, guidelines, and standard operating procedures for varying departments in a clear and concise manner.
• Manage a team of 3 full-time Operations Associates, overseeing training, project prioritization, and professional growth of employees. Show less

• Authored 4 new user guides (40+ pages each) and 50+ how-to documents to educate employees on operational systems, practices, and procedures.
• Built and maintained 3 knowledge bases to give employees self-serve access to user guides, online help resources, procedure documentation, and instructional content.
• Reviewed and edited documentation written by colleagues to align with organizational needs, adapt to target audiences, and correct formatting, spelling, punctuation, and grammar.

Culver City, CA

• Refined and facilitated M&A integration training orientations, contributing to the transition of 600+ employees in 3 newly consolidated organizations into new operational systems and procedures.
• Produced and maintained informative and well-organized indexing guidelines and naming conventions for managing electronic health records.
• Learned new technologies quickly and became an SME of operational software to provide operations support and discover workarounds for bugs and glitches.

San Francisco, CA

• Devised an initial framework for the creation of a volunteer recruitment program.
• Tailored preparation materials and on-site support for Family Programs events and attendees.
• Supported Family Programs event outreach, including contacting community members and maintaining CRM database (Neon).

UC Berkeley

• Served as SME of social and academic student resources offered at the Student Learning Center.
• Delivered information and guidance about student resources to visitors and prospective students.
• Maintained daily on-site operations for classrooms and study areas within the building.

Berkeley, CA

• Provided one-to-one academic and social guidance to a fifth grade mentee for a full academic year to increase their academic engagement, college readiness, and leadership skills.
• Regularly strategized with other student mentors to enhance mentor-mentee rapport, brainstorm academic support methods, and develop effective conflict-management strategies.