Lisa Thomas Email & Phone Number

Responsibility for UK wide Public Services portfolio within Enterprise Solutions. Leader of the Wellbeing Ambassador team for our division. Member of our People Board. Co-founder of various employee network groups.

UK

Strategic lead for a UK wide portfolio. Leading a management team to achieve operational excellence.

UK

Client Director for the Public Sector portfolio.

Manchester, United Kingdom

Account and team leadership for the Swinton Insurance RPO.- UK wide vacancy management- Responsibility for team performance and delivery against targets- P&L accountability- Board level engagement- Undertaking continuous improvement projects in conjunction with the client, sharing best practice/industry standards

Manchester, United Kingdom

As the client manager for a portfolio of public sector MSP accounts, I managed the operational service delivery and relationships on behalf of Hays Talent Solutions. This included - leadership and performance management of multi site teams - operational accountability for service delivery- ownership of a large number of client and supplier relationships.

• As the sole recruitment resource for the group, I managed the end to end process on behalf of the UK wide hiring manager community, this included:
• Vacancy management for all UK offices
• Management of the recruitment process from approval to offer/on-boarding
• Relationship/stakeholder management across hiring manager community to board level
• Management of a preferred supplier list
• Cost control

North & Central Regions

• Responsible for relationship management and service delivery across 17 counties throughout the UK for Babcock - the UK's leading engineering support services organisation. As a relationship manager on this neutral.
• Client relationship management
• Line manager and HR community education around MSP offering
• Point of escalation for issues resolution
• Supply panel management of c80 agencies
• Overseeing resourcing activity across disciplines including Engineering, Administration, HR, IT/Technical, Project Management, Finance, Defense & Security, Nuclear and Power throughout the project lifecycle

Cheshire

• Oct 2011 – March 2012 On-site Account Manager (interim) I was asked to cover the Account Manager position following the departure of my manager.
• Strategic and operational lead for the Cheshire Council accounts
• Line management and leadership of an On-site Coordinator with “dotted line” responsibility for the remote Managed Service Coordination team
• Project lead for AWR implementation to this account
• Conversion of “off contract” business
• Design and provision of a detailed and diverse MI/reporting suite for internal and external stakeholders

Stoke/Didsbury/Banbury

• Responsible for multi site management of the full recruitment process (both high volume and specialist low volume) into the Stoke, Didsbury and Banbury contact centres (c750 FTE) in addition to UK wide (Scotland to.
• Owner of the Client relationships for my regions (Stoke, Didsbury, Banbury)
• Responsible for end to end recruitment (internal/external) of Advisers, Team Managers, Operations Managers, Customer Service/Sales Managers, Department Managers and Head of Site as well as support staff such as.
• Created and managed attraction plans/budget (including agency management)
• Sourcing, screening and short listing of candidates
• Design & delivery of assessment centres including role plays, group exercises, competency based interviews, presentations and delivery of psychometric assessments (Level A)

Staffordshire

• Responsible for successful temporary & permanent desk recruiting for and managing key accounts including Vodafone & Stoke on Trent City Council.
• Attracting and registering candidates
• Matching to suitable vacancies, arranging interviews, delivering decisions
• Business development calls and visits to new and existing clients
• Working to sales and satisfactions targets.

Stoke-on-Trent, United Kingdom

• Management of the key account
• Supplying up to 50 Agency Workers to meet the bakery demands, which changed daily, on a three hour turnaround.

Keele

• Recruited as a Delivery Consultant, I was quickly promoted into the DRDM role
• Recruited, coached and managed of a team of Delivery Consultants
• Recruitment and selection of IT Contractors (Help Desk, Project Managers, Programmers) to UK and International blue chip Clients.

Hanley

• Payroll management for c200 Agency Workers
• Supported Temporaries Controller in resourcing activities
• Branch administration.