Lisa Thomas Email & Phone Number

Responsibility for UK wide Public Services portfolio within Enterprise Solutions. Leader of the Wellbeing Ambassador team for our division. Member of our People Board. Co-founder of various employee network groups.

Uk

Strategic lead for a UK wide portfolio. Leading a management team to achieve operational excellence.

Uk

Client Director for the Public Sector portfolio.

Manchester, United Kingdom

Account and team leadership for the Swinton Insurance RPO.- UK wide vacancy management- Responsibility for team performance and delivery against targets- P&L accountability- Board level engagement- Undertaking continuous improvement projects in conjunction with the client, sharing best practice/industry standards

Manchester, United Kingdom

As the client manager for a portfolio of public sector MSP accounts, I managed the operational service delivery and relationships on behalf of Hays Talent Solutions. This included - leadership and performance management of multi site teams - operational accountability for service delivery- ownership of a large number of client and supplier relationships (UK wide)- developing and owning account plans- meeting/exceeding contractual and internal SLAs and KPIs- service reviews- P&L tracking- escalation management- continuous improvementIn addition, I successfully supported the business development/bid team on a number occasions at the PQQ and bid stages.

As the sole recruitment resource for the group, I managed the end to end process on behalf of the UK wide hiring manager community, this included:• Vacancy management for all UK offices• Management of the recruitment process from approval to offer/on-boarding• Relationship/stakeholder management across hiring manager community to board level• Management of a preferred supplier list• Cost control• Production and analysis of MI• Design and delivery of assessment material• Direct sourcing• Forming part of selection panel for senior appointments

North & Central Regions

Responsible for relationship management and service delivery across 17 counties throughout the UK for Babcock - the UK's leading engineering support services organisation. As a relationship manager on this neutral vendor agreement, I liaise with contract and business stakeholders to ensure first class, cost effective service delivery. My role includes:• Client relationship management• Line manager and HR community education around MSP offering• Point of escalation for issues resolution • Supply panel management of c80 agencies• Overseeing resourcing activity across disciplines including Engineering, Administration, HR, IT/Technical, Project Management, Finance, Defense & Security, Nuclear and Power throughout the project lifecycle• Onsite meetings to strengthen cultural understanding and maximise business development opportunities • Preparation and delivery of monthly and quarterly service reviews to senior stakeholders• Indirect leadership and guidance of central team responsible for the processing of all recruitment activity from releasing to supply panel through to offer management• Advising on recruitment strategies, resourcing options and resource planning

Cheshire

Oct 2011 – March 2012 On-site Account Manager (interim) I was asked to cover the Account Manager position following the departure of my manager.• Strategic and operational lead for the Cheshire Council accounts• Line management and leadership of an On-site Coordinator with “dotted line” responsibility for the remote Managed Service Coordination team• Project lead for AWR implementation to this account • Conversion of “off contract” business• Design and provision of a detailed and diverse MI/reporting suite for internal and external stakeholders • Acting as escalation point to the client and Reed internal stakeholders including Finance, Supplier Engagement, Directors, AWR projects team, HR & Account Managers throughout the businessThe Reed agreement ended in March 2012. I designed and successfully delivered the exit strategy and received excellent feedback from the client.Feb 2011 – Oct 2011 On-site Manager Based on client premises; Cheshire East Council / Cheshire West and Chester Council, providing visibility for the Reed managed service contract.• Operational lead for supply of c450 Agency Workers throughout Cheshire Council• Multi site responsibility with potential ordering manager population of 1000+• Stakeholder management (HR / business partners / ordering managers / procurement)• Support Supplier management for Reed Specialist network and 2nd tier support suppliers• Provision of 121 and group training to the client following implementation of online ordering system (REMAS) to ensure that all business flowed via the agreed process• Identifying and realising cost savings for the client; off contract spend and pay rate benchmarking

Stoke/Didsbury/Banbury

Responsible for multi site management of the full recruitment process (both high volume and specialist low volume) into the Stoke, Didsbury and Banbury contact centres (c750 FTE) in addition to UK wide (Scotland to London) Onsite Corporate Customer Service Adviser recruitment – c110 FTE. As a Lead Consultant, I was involved in key projects/change management projects for Vodafone including the re-design of all assessment and selection tools to align with Vodafone UK strategy.• Owner of the Client relationships for my regions (Stoke, Didsbury, Banbury)• Responsible for end to end recruitment (internal/external) of Advisers, Team Managers, Operations Managers, Customer Service/Sales Managers, Department Managers and Head of Site as well as support staff such as Coaches, Administrators, Schedulers, Outsource Operations Managers• Created and managed attraction plans/budget (including agency management)• Sourcing, screening and short listing of candidates• Design & delivery of assessment centres including role plays, group exercises, competency based interviews, presentations and delivery of psychometric assessments (Level A)• Offer management including creation of offer letters and candidate verification through to induction• Constant collaboration with HR concerning internal transfers, new hires, promotions• Supported the migration of Customer Services from Stoke to Warrington (400 FTE), providing re-deployment support and creation and delivery of bespoke assessment• Asked to assist with international recruitment for Mumbai and Egypt Outsource Operations

Staffordshire

Responsible for successful temporary & permanent desk recruiting for and managing key accounts including Vodafone & Stoke on Trent City Council. • Attracting and registering candidates• Matching to suitable vacancies, arranging interviews, delivering decisions• Business development calls and visits to new and existing clients• Working to sales and satisfactions targets.

Stoke-On-Trent, United Kingdom

• Management of the key account• Supplying up to 50 Agency Workers to meet the bakery demands, which changed daily, on a three hour turnaround.

Keele

• Recruited as a Delivery Consultant, I was quickly promoted into the DRDM role• Recruited, coached and managed of a team of Delivery Consultants• Recruitment and selection of IT Contractors (Help Desk, Project Managers, Programmers) to UK and International blue chip Clients.

Hanley

• Payroll management for c200 Agency Workers• Supported Temporaries Controller in resourcing activities• Branch administration.