Lisa Tolley Email and Phone Number

NFU Mutual are the leading UK general insurer and financial services organisation, focusing on those people who live and work in the countryside. They insist their success is down to the dedication to outstanding customer service, a commitment recognised by the many industry awards they have won, including Which? Best Insurance Provider 2015.Responsible for delivering high standards of service:• Build and maintain relationships with agents & sellers whilst proactively delivering first class technical support and assistance on new business, renewals and mid-term alterations• Analysing, underwriting and processing individual risks including more complex and larger risks like Mid Corporate, Farm & Estates, aligned with regional risk appetite and profitability objectives.• Complying with all regulatory and internal system controls• A commitment to high quality customer service• Excellent organisation and communication skills• Ability to be flexible and respond to change• Ability to work on own and to support team work to deliver department objectives

• Filing, Word Processing, Spreadsheet creation and updating• Customer service, liaison and complaint handling• Communication via mail, email, phone, fax and meetings• Stock ordering, confirmation and maintenance