Lisa Valente Email & Phone Number

Toronto, Ontario, Canada

· Liaison between Nephrologist and kidney transplant patients· Provide patients and families with education and support post-transplant· Prioritize and triage patients requests according to urgency· Ensures all necessary tests and referrals are scheduled and completed in a timely manner

· Lead an 18-person team including 13 nurses and 5 administrators· Managed the budget, oversee scheduling, and ensure day-to-day operations run smoothly to meet all monthly targets· Team lead for office-wide implementation of Salesforce CRM to digitize patient files and improve patient care

· Led a 10-person team including 4 nurses and 6 administrators· Managed scheduling to ensure clinic was staffed appropriately· Resolved client service issues proactively and professionally

· Consulted with clients by phone and email to report laboratory and diagnostic results, and discuss treatment options· Liaised between patients and physicians/specialists

· Collaborated with and supported physicians in Dermatology, Endoscopy, and Year Round Care· Carried out the nursing review portion of comprehensive health assessments with ease

· Conducted patient consultations, and performed cosmetic skin procedures such as Botox, facial fillers, and laser treatments· Surpassed individual sales targets consistently by remaining up-to-date on products, services, and promotions· Performed administrative duties such as scheduling and inventory

Bachelor Of Science, Nursing

Postgraduate Degree, University Studies

Master'S Degree, Nursing