Lisa Withers Email & Phone Number

Destin, Florida, United States

Miramar Beach, Florida, United States

Destin/Fort Walton Beach, Florida Area

• Oversee the 24 hour operation of the front desk and call center.
• Responsible for the training and supervision of guest services representative, guest service supervisors and reservation agents working at the Pelican's front desk and call center.
• Prepares work schedules for the department.
• Operates front desk according to company procedures.
• Maintain data on past and future room occupancy, booking trends, and other pertinent information.
• Monitor bookings made on-line through the Pelican web site and on-line booking agencies.

Destin/Fort Walton Beach, Florida Area

• Responsible for End of Month processes including posting charges to owner accounts, auditing work orders, generating owner statements, vendor and owner checks, collecting past due balances.
• Responsible for supervising and training Front Desk Staff and Assistant Rental Manager.
• Meet with potential rental owners and advise of the program. Execute rental contracts.
• Responsible for 100+ vacation rental condominiums.
• Managed Vacation and Long Term Rentals for SeaCrest & Venus Condominiums.
• Responsible for all direct marketing efforts to include social media and email blast campaigns.

Destin/Fort Walton Beach, Florida Area

• Responsible for supervising and training Front Desk staff.
• Responsible for 105 vacation rental condominiums.
• Meet with potential rental owners and advise of the program. Execute rental contracts.
• Add/remove/update unit and owner records within the Escapia software. This includes images and unit descriptions.
• Responsible for social media campaigns including Snapchat filters, Facebook and Twitter updates.
• Research new solutions for the rental program and present to the Board of Directors at the monthly meeting.

Destin/Fort Walton Beach, Florida Area

• Assist the Assistant Executive Director for the Master Association with email blasts, website content maintenance, special events and database maintenance for a 2,400 acre resort community.
• Create and maintain statistical data for the Security Department to be presented at Board of Director’s meetings.
• Intake and process Architectural plans for the Architectural Review Board.
• Employee of the Quarter Spring 2016

Destin/Fort Walton Beach, Florida Area

• Helping customers resolve technical issues regarding the CRM software, guiding them through operation of the software, designing and editing workflows for customer follow up.

Pensacola, Florida Area

• Software support for a large vacation rental software/booking company. HASP lead for migration of client’s data from their Entech software over to the VRBO platform.

Niceville FL

• Studied Online Marketing
• Pursuing AS in Hospitality & Tourism - Anticipated Graduation Date: Fall 2019

I was responsible for maintaining ResortQuest NWFL inventory online to include complex and unit descriptions, photos and rates. I also helped set up and define new programs that we will be using as a company both web based and on our PMS system. Social media was my next venture and have started to get my feet wet with different areas. Database.

Responsible for maintaining the AS400 database with 3000 rental units. This included unit & owner records, clean fees and rental rates. Set up several scripting programs to provide information to the call center.

Ecommerce

General

Activities and Societies: Chi Omega