Lisa Withers Email & Phone Number

Remote

Harrogate, Tennessee, United States

PMO Senior Resource ManagerResponsible for the Portfolio Management Practice focused on Tier 1 & Tier 2 bank customers and fintechs.Implemented SAFe Agile processes and continually improved PMO methodology and reporting.Retained high-value clients that were at risk for attrition. Rebuilt damaged relationships and reestablished trust with C-Suite and SVP-level client executives.Combined team building, career development, training, continuous and meaningful feedback, and client escalation strategies to achieve zero team turnover during the company’s highest period of attrition. Identified and cross-sold ancillary products to FIS Core customers, such as Business eBanking, Consumer eBanking, EFT, Payments, People Soft, Digital One, and other payment and non-payment solutions. Senior Program/Portfolio ManagerManaged the client’s complete portfolio, working with multiple stakeholders to understand and chart their strategy through the implementation of new products. Provided a single point of contact to monitor and report on progress. Maintained understanding of a broad cross-section of FIS solutions, including Core Banking, Digital One, Code Connect, APIs, Payments, Card Management, Loyalty, Fraud & Risk, Data Storage, and Reporting. Enterprise Program Manager II Spearheaded full lifecycle development and complex implementation initiatives to ensure alignment between the financial institution clients’ strategic goals and the FIS product strategy and roadmap. Delivered pilots, Core Banking migrations, and ancillary product implementations for banks with up to approximately $4B in assets, with complexities impacting multiple sites and many branch employees.Turned around the relationship and saved the account of a $10+ billion bank customer. Resolved over 150 documented issues and built internal processes to expedite coordinated responses to the needs of the portfolio.

Lexington, Kentucky Area

IT Area VPReported to the CTO with direct reports in the US, Mexico, and Guatemala. Ran day-to-day portfolio with accountability for the PMO’s technology strategy, retention planning, new data center implementations, quality improvements, and executive reporting.Met with new customers to review successful project management processes for all implementations. Ensured Waterfall processes and Quality Management System standards were communicated and understood by all project team members.PMO DirectorOversight for 11 concurrent software development projects. Managed the performance of all Project Managers, Business Analysts, and Technical Solution Architects within the PMO.Visited customer sites to establish new relationships and present toll gates and project processes to the client’s team. Implemented a new Quality Management System required for all projects across the company. Trained team in the new processes and ensured completion of documentation for all projects.

Maed In Instructional Leadership

B.A, Education, Certified Mathematics 7-12, Minor In Computer Technology