✉ LRowell@bankofbozeman.com◖◖ Executive Management ▪ Customer Service ▪ Bank Operations ◗◗◖◖ Regulatory Compliance ▪ Audit & Internal Controls ▪ Change Management ◗◗I’ve built my banking career from the ground up. Over 35 years ago, I joined the financial services industry at a small, Wyoming bank. I was promoted through the ranks from teller and new accounts up to Vice President of Operations. I’ve enjoyed the good fortune to work for standard-setting banking institutions and the pleasure of working with service-minded bankers. Regardless of the task, my focus is always customer centered. || Building the Best Banking Customer Service Teams ||The key to Bank of Bozeman’s success is developing a culture of accountability. I purposefully cultivate proactive responsibility within my team. Staff members are expected to work well together and maintain productivity. Employees at every level are trained on all aspects of banking so that 90% of the time, they can answer customer questions without having to pass it off to someone else. I hire genuinely customer-focused personalities. This makes our team dynamic, positive, most of all—customer experts.|| Risk Management ||Banking is built on risk management. With continuously mounting regulatory requirements, compliance is a massive undertaking. I am dedicated to maintaining a reputation for quality, service, and uncompromising ethics. The majority of my career has centered on using my extensive knowledge of banking regulations and experience implementing the necessary controls to ensure compliance. || Ownership Transitions, Acquisitions, and Business Focus Adjustments ||I have a long track record of successful tactical leadership of change management. I have experience leading teams—both in branches and at central locations—through bank ownership transitions, acquisitions, and in redirecting business focus. ▸▸▸ Service, integrity, and quality: for every customer, every time. ◂◂◂
Listed skills include Banking, Customer Service, Leadership, Team Building, and 36 others.
