Lisa Zimmerman Email and Phone Number

• Long Term Assignment as Program Manager of merging the operating platforms, commercial technology, and internal processes between our two legacy organizations• Work with internal stakeholders from CXO, Finance, Accounting, Supply Chain, IT, etc to oversee all projects, mitigate risk, remain within budget, and minimize scope creep• Manage changes to the project scope, schedule, and costs • Coordinate the dependency management between different projects in the program• Create and maintain comprehensive project documentation• Creative resource allocation and utilization to meet budget and timelines• Organize and lead meetings with Senior Leadership to communicate program status and remedy any issues

• Oversaw an eight-figure revenue stream and managed a risk portfolio of properties totaling more than nine figures, from acquisition to eventual disposition. • Led a team of 2 directors, 9 managers, and 39 indirect reports who drove coordination, management, and execution of all major cross-functional processes, projects, and initiatives for the business that provide customer experience improvements, efficiency gains, revenue generation, and risk mitigation.• Partnered with the Power BI (Business Intelligence) team to build trustworthy insights and dashboards for the Executive Leadership Team.• Owned an operational system and consistently liaised with IT and the business to prioritize, build, and manage a roadmap of technical improvements based on allocated funds.• Represented the business line when engaging with stakeholders to improve the user experience of 2 commercial platforms and ensure positive downstream effects.

• Served as Business Owner for the migration of a mobility operating system to a new platform inclusive of operational and financial processes and procedures, analytics, and client migration.• Designed solutions and optimized business processes creating over $1.5M in operational cost-savings and a better customer experience.• Engaged upstream and downstream stakeholders in the development of strategy, delivery, and change management to obtain buy-in and ensure they were continuously informed of indirect impact to their teams.• Provided weekly updates to the Executive Leadership Team on progress and risks.• Hosted Go-Live hyper care meetings with cross-functional stakeholders to ensure successful migration.

• Utilized data and analytics and partnered with business owners to determine operational efficiency needs and process improvements to provide a best-in-class customer experience.• Developed a global operational staffing model and productivity report that ensured staff levels were appropriate and allowed for better management of staff allocations across various teams.• Created global operational and account management scorecards to allow for proactive performance management.• Developed and managed a “Pay for Performance” incentive model to drive performance. • Provided ad-hoc reporting and analysis to the Executive Leadership Team and consulted directors and managers of the Relocation team, including managing monthly leadership topics and classes.• Served as Business Owner of the enterprise system, working with cross-functional business leaders to prioritize projects, getting feedback from various business owners, and ensuring updates meet and exceed their customers’ needs.

• Led 7 service delivery managers and 65 relocation consultants, and led 1 real estate risk manager and 8 real estate risk consultants, overseeing product service delivery including customer satisfaction, risk management, and revenue growth of the Minneapolis and Chicago offices.• Created, developed, and implemented the “ReloCoach” for managers to consistently focus on coaching their teams and providing feedback to their associates.• Implemented numerous process improvements to help the Operations team become more efficient and reducing friction resulting in a better overall customer experience.• Utilized strong business acumen to consistently and swiftly problem solve and make decisions that were acceptable for all parties with little-to-no supervision.

Orchestrated data-driven strategies to optimize home sale portfolio performance, yielding consistent annual savings surpassing $1M while outperforming previous benchmarks. Enhanced team management precision and contributed to sustained growth. Simultaneously tackled a crucial 3-month assignment with the Learning & Development team, facilitating the seamless integration of a top Fortune 500 client.

Led and nurtured a 12-member Relocation Consultant team, while collaborating seamlessly with Account Management to ensure exceptional service across 25+ clients. Innovatively designed leadership-focused manager training. Additionally, took a 4-month assignment reporting to the VP, Operations in Saint Louis, MO in 2010, driving regional performance enhancement through assessments, feedback, and targeted training.

Managed end-to-end Transferee relocations encompassing home sale, home purchase, household goods delivery, corporate housing, and expense management. Maintained a consistent presence in the “Circle of Excellence” due to unwavering commitment to customer satisfaction.

Effectively oversaw a diverse subrogation claims portfolio involving renters and insurance companies. Conducted meticulous loss analysis and date queries, providing upper management with crucial insights to shape new underwriting guidelines and processes, resulting in minimized losses. Played a pivotal role in auditing and training rental branch personnel to ensure strict compliance standards.