Lisbett Starke Email & Phone Number

Phoenix, AZ, US

Remote

• My primary focus is on ensuring the successful utilization of our products, fostering higher customer satisfaction, and maintaining strong customer retention rates. Here's a breakdown of my key responsibilities and.
• High-Quality Support: I provide top-tier support and guidance, ensuring successful product use and high satisfaction.
• Effective Issue Resolution: Prioritizing prompt response and resolution, I adhere to standards and optimize processes.
• Exceeding… Show more My primary focus is on ensuring the successful utilization of our products, fostering higher customer satisfaction, and maintaining strong customer retention rates. Here's a breakdown of my key.
• Exceeding Expectations: I consistently surpass response time expectations, reinforcing our commitment to quality. Manage escalations to ensure high satisfaction levels.
• Collaboration with Product Teams: Working closely with Product teams, I analyze requirements to meet roadmap commitments.

Remote

• I've been instrumental in ensuring top-tier service delivery and product quality. Key highlights of my role include:
• Swift Issue Resolution: Proactively addressing customer concerns while adhering to quality standards and optimizing processes.
• Product Quality Advocacy: Facilitating successful product utilization and bolstering customer satisfaction and retention.
• Multilingual Support: Engaging in Spanish language cases to promote inclusivity and cross-functional… Show more I've been instrumental in ensuring top-tier service delivery and product quality. Key highlights of my.
• Multilingual Support: Engaging in Spanish language cases to promote inclusivity and cross-functional collaboration.
• Documentation Excellence: Developing comprehensive technical resources to empower customers and enhance self-help capabilities.

Wheeling, Illinois, United States

• Assessed, trained, and assisted users with implementation, conversion, and customization of the Banner.
• Assisted the Student Finance department in deciphering and meeting federal regulatory requirements.
• Developed, tested, and implemented automation procedures to assist in improving processes that significantly reduced workloads and improved quality.
• Designed technical specifications and programming standards to meet functional requirements.
• Troubleshot PL/SQL, SQL, and… Show more
• Troubleshot PL/SQL, SQL, and UNIX shell scripts that maintain applications on Banner.

Chicago, Illinois, United States

• Audited and continuously improved business processes, data integrity, and interoffice collaboration.
• Implemented various new Raiser’s Edge modules in Institutional Advancement (IA) alumni/development reporting, data management, gift processing and information services.
• Created and supported scripts that communicated from Raiser’s Edge to Banner to improve cross departmental processes.
• Established and documented policies and procedures that ensured proper administration of the… Show more
• Established and documented policies and procedures that ensured proper administration of the department's advancement information system.
• Trained all IA staff on all modules of the information system that support policies, processes and data standards.

Chicago, Illinois, United States

• Responsible for quality assurance and SQL tuning on scripts and data to resolve exceptions to conversion rules.
• Evaluated and executed data migration project plans for each module using MS Project and MS Visio.
• Documented business processes using Business Process Analysis process; identified requirements, created current state, developed action items for an improved state.
• Managed the data conversion from the legacy application to Banner.
• Planned, directed, and… Show more
• Planned, directed, and coordinated activity of each module’s designated migration projects.

• Interfaced with various University office users to learn business processes to create appropriate programs and reports.
• Analyzed and designed applications that met business needs of the various University offices.
• Led process analysis and design efforts that established standard processes.
• Provided substantial ad-hoc reporting services to internal University departments.
• Created and maintained documentation for each project.
• Tested upgrades or changes to the ERP… Show more

Chicago, Illinois, United States

• Analyzed functional application specifications for accuracy and completeness.
• Fully involved in system upgrades, created upgrade checklists, and ensured users followed a test plan.
• Developed technical specifications and programming standards to create uniformity and meet functional requirements.
• Developed and maintained code for programs.
• Documented system changes and maintained existing program, user and system documentation.
• Wrote web interfaces to database… Show more

Chicago, Illinois, United States

• Managed and supported implementation of web Microsoft SQL Server products.
• Trained and supported faculty, staff, and users on HTML, ASP, and web site related design.

Chicago, Illinois, United States

• Trained and managed four technical personnel, ten lab assistants, and two helpdesk workers to offer computer support for a campus community of roughly 4000.
• Managed reporting for group.
• Created and enforced computer lab and web site policies.
• Technical lead for Web based learning and enhancing web-based tools in the classroom.

• Created, edited and presented curriculum to sales, customer, and technical support representatives.
• Translated training documents from English to Spanish, and educated coworkers in Spanish.
• Developed and updated training curriculum and training documents.
• Introduced all new products such as new modems or Ethernet cards to technical support staff.

• Technical support first level.
• Assisted customers with product installation problems.
• Resolved product issues and customer service calls.

Bs, Computer Science

Education record