Lisbett Starke Email & Phone Number

Phoenix, Az, Us

Phoenix, Az, Us

Remote

My primary focus is on ensuring the successful utilization of our products, fostering higher customer satisfaction, and maintaining strong customer retention rates. Here's a breakdown of my key responsibilities and contributions:• High-Quality Support: I provide top-tier support and guidance, ensuring successful product use and high satisfaction.• Effective Issue Resolution: Prioritizing prompt response and resolution, I adhere to standards and optimize processes. • Exceeding… Show more My primary focus is on ensuring the successful utilization of our products, fostering higher customer satisfaction, and maintaining strong customer retention rates. Here's a breakdown of my key responsibilities and contributions:• High-Quality Support: I provide top-tier support and guidance, ensuring successful product use and high satisfaction.• Effective Issue Resolution: Prioritizing prompt response and resolution, I adhere to standards and optimize processes. • Exceeding Expectations: I consistently surpass response time expectations, reinforcing our commitment to quality. Manage escalations to ensure high satisfaction levels.• Collaboration with Product Teams: Working closely with Product teams, I analyze requirements to meet roadmap commitments.• Creating Formal Networks: I coordinate groups to enhance collaboration and efficiency in project implementation.• Technical Expertise: Leveraging technical skills, I Identify gaps and offer technical insight on business requirements for system functional specifications, as well as scaling both new and existing systems, processes, and procedures.• Proactive Communication: I facilitate communication across teams to implement efficiencies in product support and releases.• Project Leadership: Leading projects ensures timely implementations, reducing requests and enhancing customer satisfaction.• Supporting Spanish-speaking Customers: I provide support in Spanish, promoting inclusivity and collaboration.• Training and Mentorship: I train and mentor analysts to enhance troubleshooting skills and product knowledge.• Diplomatic Issue Resolution: Addressing issues tactfully preserves positive customer relationships.• Employee Engagement: I promote an engaged culture, offering recognition and development opportunities.• Resident Podcaster: Hosting podcasts highlights team achievements, fostering camaraderie. Show less

Remote

I've been instrumental in ensuring top-tier service delivery and product quality. Key highlights of my role include:• Swift Issue Resolution: Proactively addressing customer concerns while adhering to quality standards and optimizing processes.• Product Quality Advocacy: Facilitating successful product utilization and bolstering customer satisfaction and retention.• Multilingual Support: Engaging in Spanish language cases to promote inclusivity and cross-functional… Show more I've been instrumental in ensuring top-tier service delivery and product quality. Key highlights of my role include:• Swift Issue Resolution: Proactively addressing customer concerns while adhering to quality standards and optimizing processes.• Product Quality Advocacy: Facilitating successful product utilization and bolstering customer satisfaction and retention.• Multilingual Support: Engaging in Spanish language cases to promote inclusivity and cross-functional collaboration.• Documentation Excellence: Developing comprehensive technical resources to empower customers and enhance self-help capabilities.• Collaborative Customer Success: Aligning support services with client satisfaction objectives in close collaboration with Customer Success Managers.• Knowledge Sharing: Regular publication of FAQs and knowledge articles to empower clients and enrich internal resources.• Empathetic Issue Resolution: Diplomatic handling of escalated issues to ensure positive customer experiences.• Collaborative Problem-Solving: Building strong relationships across teams to promptly resolve complex issues and improve product quality.• Project Management: Efficient management of technical projects to facilitate effective QA testing.• Stakeholder Engagement: Maintaining effective relationships with stakeholders and team members to promote synergy.• Mentorship and Coaching: Nurturing talent within the support team to maximize performance and foster a culture of learning.• Employee Engagement Initiatives: Participation in engagement activities, including podcast creation, to enhance organizational culture. Show less

Wheeling, Illinois, United States

• Assessed, trained, and assisted users with implementation, conversion, and customization of the Banner.• Assisted the Student Finance department in deciphering and meeting federal regulatory requirements.• Developed, tested, and implemented automation procedures to assist in improving processes that significantly reduced workloads and improved quality.• Designed technical specifications and programming standards to meet functional requirements.• Troubleshot PL/SQL, SQL, and… Show more • Assessed, trained, and assisted users with implementation, conversion, and customization of the Banner.• Assisted the Student Finance department in deciphering and meeting federal regulatory requirements.• Developed, tested, and implemented automation procedures to assist in improving processes that significantly reduced workloads and improved quality.• Designed technical specifications and programming standards to meet functional requirements.• Troubleshot PL/SQL, SQL, and UNIX shell scripts that maintain applications on Banner.• Created and implemented test plans for regulatory upgrades and patches.• Used requirement analysis to develop and maintain code changes to fit business needs.• Wrote and maintained documentation of changes to programs, system, and tables.• Worked with various University departments to create, modify, and improve Banner Workflows. Show less

Chicago, Illinois, United States

• Audited and continuously improved business processes, data integrity, and interoffice collaboration.• Implemented various new Raiser’s Edge modules in Institutional Advancement (IA) alumni/development reporting, data management, gift processing and information services.• Created and supported scripts that communicated from Raiser’s Edge to Banner to improve cross departmental processes.• Established and documented policies and procedures that ensured proper administration of the… Show more • Audited and continuously improved business processes, data integrity, and interoffice collaboration.• Implemented various new Raiser’s Edge modules in Institutional Advancement (IA) alumni/development reporting, data management, gift processing and information services.• Created and supported scripts that communicated from Raiser’s Edge to Banner to improve cross departmental processes.• Established and documented policies and procedures that ensured proper administration of the department's advancement information system.• Trained all IA staff on all modules of the information system that support policies, processes and data standards.• Accountable for a team of diverse individuals and included: mentoring, training, and managing. Show less

Chicago, Illinois, United States

• Responsible for quality assurance and SQL tuning on scripts and data to resolve exceptions to conversion rules.• Evaluated and executed data migration project plans for each module using MS Project and MS Visio.• Documented business processes using Business Process Analysis process; identified requirements, created current state, developed action items for an improved state.• Managed the data conversion from the legacy application to Banner. • Planned, directed, and… Show more • Responsible for quality assurance and SQL tuning on scripts and data to resolve exceptions to conversion rules.• Evaluated and executed data migration project plans for each module using MS Project and MS Visio.• Documented business processes using Business Process Analysis process; identified requirements, created current state, developed action items for an improved state.• Managed the data conversion from the legacy application to Banner. • Planned, directed, and coordinated activity of each module’s designated migration projects. • Documented conversion process, data mapping and crosswalks.• Managed, wrote, and deployed enterprise-level systems integration using PL/SQL and shell scripts for all systems connecting to Banner.• Developed and conducted training sessions on preparation for user acceptance testing and to ensure that data migration teams fully understand the Banner system to ease migration. Show less

• Interfaced with various University office users to learn business processes to create appropriate programs and reports.• Analyzed and designed applications that met business needs of the various University offices.• Led process analysis and design efforts that established standard processes.• Provided substantial ad-hoc reporting services to internal University departments.• Created and maintained documentation for each project.• Tested upgrades or changes to the ERP… Show more • Interfaced with various University office users to learn business processes to create appropriate programs and reports.• Analyzed and designed applications that met business needs of the various University offices.• Led process analysis and design efforts that established standard processes.• Provided substantial ad-hoc reporting services to internal University departments.• Created and maintained documentation for each project.• Tested upgrades or changes to the ERP system. Show less

Chicago, Illinois, United States

• Analyzed functional application specifications for accuracy and completeness.• Fully involved in system upgrades, created upgrade checklists, and ensured users followed a test plan.• Developed technical specifications and programming standards to create uniformity and meet functional requirements.• Developed and maintained code for programs.• Documented system changes and maintained existing program, user and system documentation.• Wrote web interfaces to database… Show more • Analyzed functional application specifications for accuracy and completeness.• Fully involved in system upgrades, created upgrade checklists, and ensured users followed a test plan.• Developed technical specifications and programming standards to create uniformity and meet functional requirements.• Developed and maintained code for programs.• Documented system changes and maintained existing program, user and system documentation.• Wrote web interfaces to database applications.• Maintained documentation and online-helpdesk server.• Created fully functional test applications as alternative to dated applications.• Level 3 help desk support for Banner application.• Conducted technical and overview training for clients and staff. Show less

Chicago, Illinois, United States

• Managed and supported implementation of web Microsoft SQL Server products.• Trained and supported faculty, staff, and users on HTML, ASP, and web site related design.

Chicago, Illinois, United States

• Trained and managed four technical personnel, ten lab assistants, and two helpdesk workers to offer computer support for a campus community of roughly 4000. • Managed reporting for group. • Created and enforced computer lab and web site policies.• Technical lead for Web based learning and enhancing web-based tools in the classroom.

• Created, edited and presented curriculum to sales, customer, and technical support representatives.• Translated training documents from English to Spanish, and educated coworkers in Spanish.• Developed and updated training curriculum and training documents.• Introduced all new products such as new modems or Ethernet cards to technical support staff.

• Technical support first level. • Assisted customers with product installation problems. • Resolved product issues and customer service calls.

Bs, Computer Science

Education record