Planned and designated project resources, preparing budgets, monitoring progress, and keeping stakeholders informed the entire way. • Implementation of Learning Management System Software – Collaborated with internal and external stakeholders to select, configure, and test an educational management database for a small K-8 Islamic school. Advised on equipment procurement.• Implementation of Warehouse Management Information System – Responsible for configuration of warehouse management database for a wholesale cabinet distribution warehouse. Helped create business processes for integrating shipping/receiving and sales data into the warehouse management solution. Trained staff on used of the database and provided ongoing database support for six months.• Database Migration Project - Prepared organizational data for migration and facilitated implementation of a new HUD mandated client services database for a non-profit homeless services organization. Coordinated efforts between database end users and public sector IT staff responsible for enforcing HUD requirements.- HVAC Project Planning - Worked with HVAC contractors to plan and coordinate effective fieldwork utilizing the necessary labor, equipment, materials, tools, and resources to effectively define and execute the scope of contracted work. Created budgets, proposals, contracts, and schedules for multiple competing projects.

• CRM Implementation Project – Responsible for requirements gathering, procurement, configuration and testing of new CRM sales database. Performed data transformation and data mapping. Trained staff on new software and business processes. Provided daily project updates and weekly reports to senior staff.• IT Infrastructure Upgrade Project – Responsible for performing hardware and software upgrades for four offices across Florida. Planned and executed the upgrading of 32 PC’s and 6 laptops to increase performance and install new software to increase efficiency. Responsible for procurement of new hardware and software. Responsible for configuration of VOIP phone system and office networks.• Virtual Call Center Evaluation and Improvement Project – Spearheaded quality improvement project, providing a quality assurance audit and developing plans for overhauling call center operations. Reworked call scripts and provided training to call center staff on call quality. Implemented new software solutions for call center management and trained staff on the use of these systems.

Relevant coursework: Information Management, Data Analysis & Data Mining, Database Design & Management, Cloud Computing, eCommerce Software Solutions, and Digital MarketingAwards: Strategic Management of Information Systems