Lisette Jochemsen-Besselsen Email & Phone Number

Amsterdam, North Holland, Netherlands

Amsterdam, North Holland, Netherlands

Passionate marketing manager with over 20 years’ experience in different marketing roles in the B2B technology industry. I'm an enthusiastic team player with excellent interpersonal skills, always looking for improvements. As customer marketing manager EMEA, I'm delivering effective marketing programs and engagement for Verint customers, establishing strategic and ongoing customer relationships. I'm responsible for maintaining a continuous flow of customer engagement, working with the regional marketing team to drive opportunities across EMEA. As part of this role, I am responsible for the organization of our (online) customer events and user forums across multiple regions and solution sets.Specialties:- Demand generation- Digital marketing- Customer marketing- Event management- Branding- PR & Communications

Apeldoorn Area, Netherlands

Responsible for email marketing, database marketing, managing the regional websites and campaign landing pages, social media and SEO & online activity for Verint and KANA in the EMEA region.Verint® is a global leader in Actionable Intelligence® solutions for customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in over 180 countries use Verint solutions to improve enterprise performance and make the world a safer place. In 2014, Verint acquired KANA® Software. KANA®, A Verint® Company, is a leading provider of cloud and on-premises customer service solutions. KANA helps global organizations optimize their engagements with consistent and contextual customer journeys across employee, Web, social, and mobile experience. Using KANA solutions, organizations can reduce operational costs, increase resolution rates, and improve brand loyalty.

Wilp, Netherlands

KANA Software is een mondiale leider op het gebied van klantenserviceoplossingen. KANA levert multi-channel klantinteractie software, waaronder de totaaloplossing Trinicom. Deze op internettechnologie gebaseerde standaardoplossing is geheel in te richten op het klantcontactproces van een organisatie en zorgt ervoor dat de belangrijkste klantcontacten snel en uniform worden afgehandeld vanuit één centrale kennisbank. Daarnaast adviseert KANA klanten bij het optimaal inrichten van een multi-channel contactcenter. Daarbij ligt de nadruk op het verbeteren van de serviceverlening via internet, e-mail, live chat en telefoon en het verlagen van de servicekosten.

Trinicom is the largest provider of multi-channel customer interaction software of the European mainland. It has been positioned by Gartner Inc., in the Niche Quadrant of the Magic Quadrant for CRM Web Customer Service 2011. Our vision is that valuable interactions result in satisfied customers and long term win-win relationships. Therefore we provide a software solution which allows companies to align their customer contact with their brand promises as well as with the customer expectations that arise from these promises. We focus primarily on the development, implementation and support of our core solution: Trinicom 5 (T5). This web-based default application is entirely focused on the customer interaction process of an organization and ensures that all customer contacts can be handled quickly and uniformly from a central knowledge base. Trinicom also offers customers a multi-channel approach to optimize their contact centre, focusing on improving the service delivery provision through web self-service, e-mail management, live chat, chatbots, call management and webcare, as well as reducing the service costs. Trinicom's clients include leading national and international organizations such as, Agis Health Insurance, Albelli, Cendris, Canal Digitaal, Carglass, Conrad Electronic, De Kindertelefoon, De Telefoongids/Gouden Gids, IKEA, Rabobank, Rijksuniversiteit Groningen, Telfort, Thomas Cook, TUI and Univé.