Lissette Vela, Mba Email & Phone Number

● Liaise the technical and business sides to ensure goal alignment● Create strategic alliances to reduce hardware and services costs ● Negotiate the terms of multi-million dollar deals to maximize benefits● Manage strategic client and partner relationships in order to ensure satisfaction● Lead the implementation of cloud services solutions for clients to ensure excellence and client satisfaction● Supervise staff from different departments and provide constructive feedback● Evaluate regularly the efficiency of business procedures according to organizational objectives in order to continually apply improvements● Manage procurement processes and resources allocation● Oversee customer support processes and organize them to enhance customer satisfaction and ensure Service Level Agreement compliance

● Redefined the scope and responsibilities of the department and recruited staff● Forecasted levels of demand for services and products to meet the business needs● Negotiated and closed deals with suppliers ensuring optimal terms for the company● Partnered with reliable vendors/suppliers and evaluated their performance to guarantee high quality of service to customers● Liaised suppliers, internal departments and customers to ensure smooth operations● Tracked and reported key metrics to reduce expenses and improve effectiveness● Optimized contract renewal process with clients and suppliers

● Lead numerous IT and Telecom projects following scrum and PMI methodology.● Managed activities, resources, budget and change to ensure project success.● Defined communication plan and reported project progress to all stakeholders.● Identified key project issues and provided preventive and corrective actions.● Completed lessons learned at closure to implement improvements.● Ability to work under pressure in a fast paced environment with cross functional and cross cultural teams, excellent communication and leadership skills.

● Managed institutional and educational projects to ensure high quality education.● Developed and presented stimulating lessons that accommodated multiple intelligences to enhance student performance. ● Motivated students to help them reach their true potential. ● Maintained continued communication with stakeholders and effectively resolved conflicts.

Master Of Business Administration (Mba), Mba

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Industrial Engineer, Industrial Engineering