Lead and manage a team of Mortgage Advisors, including recruitment, training, and performance management. Manage the broker channel relationship with the bank to ensure a smooth and satisfactory loanprocess for customers. Conduct client consultations to understand their financial objectives and assess their eligibility for mortgage loans. Analyze clients' financial information to determine suitable mortgage loan options based on factorssuch as income, credit score, and debt-to-burden ratio. Provide personalized mortgage recommendations, explaining the pros, cons, and risks associatedwith each option. Serve as a liaison between clients and mortgage lenders, facilitating communication and addressing inquiries or requests promptly. Ensure compliance with mortgage regulations, disclosure requirements, and industry best practices. Deliver exceptional customer service, offering ongoing support and assistance throughout the mortgage process, building strong client relationships. Collaborate with the sales and business development teams to set targets and drive revenue growth.

 Handled various day-to-day admin responsibilities to maintain smooth business operations. Liaised with staff and external representatives at multiple levels. Responded to telephone enquiries from clients, vendors and members of public. Managed day-to-day admin, including file organization, spreadsheet development and report writing. Worked on multiple administrative tasks concurrently.

 Supervising employees, assigning duties, and creating a shift schedule Conducted risk assessments to establish safe working practices. Monitoring team performance and ensuring duties are performed efficiently Reporting any issues that arise during the shift management Managing employee requests and transgressions Ensuring compliance with company policies, health, and safety standards Coaching team members and training new staff Handling customer issues and employee disputes.

Understanding client requirements and suggesting the most viable solutions and cultivating relations to promote customer retention and securing repeat business Designed strategic schedules, rotas and workloads to promote productivity. Delivered new hire training and mentored established staff on processes and procedures. Partnered collaboratively with other departments to determine optimum schedules for special projects. Scheduled staff and delegated assignments to adequately cover operational and project requirements.

 Adhered to all compliance guidelines for mortgage lending. Maintained high-quality control standards, achieving 99.5% average score on audited loans. Analyzed income documentation, to accurately determine the applicant's financial condition

 Adhered to all compliance guidelines for mortgage lending. Maintained high-quality control standards, achieving 99.5% average score on audited loans. Analyzed income documentation, to accurately determine the applicant's financial condition.

Establish the value of a property through examination and secondary research Identifying and analyzing internal and external factors affecting the valuation Evaluate public as well as private real estate record databases